1. btwholesale.com 21CN product order portal 14 th April 2008 Welcome Sheena Thompson and Neal Mundy 21C ECO Plus team Graham Crane Consult21 & 21C Customer Experience

2. Cautionary statement BT's Systems & Process programmes are still in the process of development and the subject of consultation. The information in this presentation may be subject to change.

3. Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

4. Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

5. Who we are….  Introductions Sheena Thompson and Neal Mundy 21C business analyst team for ECO Plus Responsible for ensuring that ECO plus is built to meet the needs of BT Wholesale and its customers

6. Overview…  ECO Plus A single interface for BT Wholesale customers to raise & manage orders & faults for all 21C products. Generic, product agnostic order management journey Objective is to provide you with the optimum customer experience For example: –Upfront quick quote functionality –Bulk ordering facilities –Upfront availability checking functionality –Save ‘favourites’ for frequent orders

7. The reason we’re here..  Objectives To provide customers with a pre-view of the BTW.com ECO Plus portal Opportunity to provide feedback and ask questions Opportunity to offer suggestions for how ECO Plus order management process could be improved to help your business in the future Feedback will be captured by our CE team Suggestions offering an improvement to customer experience put forward for consideration in future development cycles

8. What you’ll see..  Agenda Provide order of a End User Access product How to use ECO Plus favourites How to search for an order How to search for an asset

9. Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

10. Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

11. Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

12. Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

14. 1)Slides & a reply will be posted on www.btwholesale.com/consult21 www.btwholesale.com/consult21 2)Contact me if you are interested being involved in a more detailed review of the portal 1:2:1 with our team & your users 3)Any further questions and feedback on the roadmap to graham.crane@bt.com graham.crane@bt.com Close Thank You