1. What is Operations?

2. Operations – One Word Efficiency Production Supply Boring Team building Decision making Strategy BLAH! Unfamiliar Never heard of it Mathwork

3. So, you want to start a cheese steak shop... What are the three most important decisions to start a steak shop? What are the three most important decisions in running a steak shop?

4. . Where should we locate? Facility location So, you want to start a cheese steak shop...

5. Cheese Steak shop.... Predict steak sales? Forecasting

6. How should you design the shop to meet potential customer needs?? So, you want to start a cheese steak shop Quality management / QFD

7. . Where should we locate? Interior layout? Facility layout So, you want to start a cheese steak shop...

8. . How do we manage the project? Project management Cheese steak shop...

9. Cheese steak shop…. How should we spend our advertising budget? Resource allocation

10. Cheese steak shop…. How well are we doing relative to our competitors? Productivity measures QUALITY… Order qualifier or Order winner?

11. Cheese steak shop…. Product quality? Tracking ingredients Ensuring steaks have enough steak x-bar charts, P-charts … Quality management SPC

12. Cheese steak shop…. How can we improve customer service? Quality management Focus on most important problems Safety stock to maintain service levels? …when to reorder? Inventory control Balancing customer service with cost Service system management

13. Cheese steak shop…. Which shops should ship to which customers? (and how much) Supply Chain

14. Where we are going…. Module 1: Foundation intro, strategy Module 2: Analyzing the Market forecasting, location, capacity Module 3: Creating a value proposition product design, process choice, project management Module 4: Systems improvement process analysis, quality, inventory Module 5: Systems Integration supply chain, lean systems