1. LEADERSHIP & MANAGEMENT TVLB TRAINING PACK L&M01

2. SESSION OBJECTIVES What is leadership? Identify the qualities and skills of an effective leader. Key leadership levels & styles. Examine the role, duties and responsibilities of a Team Leader. Understand the links between accountabilities, responsibility & authority.

3. WHAT IS LEADERSHIP? Leading people Influencing people Commanding people Guiding people

4. CONFUSING TERMS Leadership Management Administration Supervision

5. MANAGERS VS. LEADERS Managers Focus on things Do things right Plan Organize Direct Control Follows the rules Leaders Focus on people Do the right things Inspire Influence Motivate Build Shape entities

6. ARE LEADERS BORN LEADERS? Traits of a leader. 1.Is born with the ability to gain leadership qualities 2.Has seen leadership modeled throughout life 3.Has learned added leadership through training 4.Has self-discipline to become a leader.

7. QUALITIES & SKILLS OF A LEADER Adaptable to situations Alert to social environment Achievement orientated Assertive Cooperative Decisive Dependable To be able to influence others Energetic (high activity level) Persistent Self-confident Tolerant of stress Willing to assume responsibility Good communicator Self disciplined Act with integrity Diplomatic Knowledgeable Good organisation skills Persuasive Empathetic & compassionate Act with humility Act with honesty Shows initiative Aware of teams strengths & weakness ’

8. LEVELS OF LEADERSHIP Level 1: Position or title; people follow because they have to (Rights). Level 2: Permission; people follow because they want to (Relationships). Level 3: Production; people follow because of what you have done for the organization (Results). Level 4: Personnel Development: People follow because of what you have done for them (Reproduction). Level 5: Personhood; People follow because of who you are and what you represent (Respect).

9. LEADERS CONCERN A leader is concerned with the interaction of 3 areas: Task – goal setting, methods and process Team – effective interaction/communication, clarify roles, team morale Individual – attention to behaviour, feelings, and coaching

10. LEADERSHIP STYLES Leadership style changes according to the 'situation‘ and in response to the individuals being managed – their competency and motivation CompetencyLow competenceSome competence High competence Motivation Low commitment/ Unable and unwilling or insecure Variable commitment/ Unable but willing or motivated Variable commitment/ Able but unwilling or insecure High commitment/ Able and willing or motivated Leadership styleDIRECTIVE (Telling) COACHING (Selling) SUPPORTIVE (Participating) DELEGATORY (Observing)

11. GROUP DISCUSSION/EXERCISE What are the key responsibilities of a team leader role?

12. KEY TEAM LEADER RESPONSIBILITIES 1.Guide/coordinate team members – encourage teamwork and motivate individuals 2.Provide structure for team – set mission and purpose, clarify roles and responsibilities, allocate tasks and set objectives 3.Clarify working methods, practises and protocol 4.Focus on performance – anticipate challenges, monitor performance, delegate and provide support

13. Accountability, Responsibility, and Authority Accountability the state of being accountable, liable, or answerable Responsibility (for objects, tasks or people) can be delegated but accountability can not – buck stops with you! A good leader accepts ultimate responsibility: – will give credit to others when delegated responsibilities succeed – will accept blame when delegated responsibilities fail Authority is the power to influence or command thought, opinion or behaviour Accountability can not operate fairly without the leader being given full authority for the responsibilities concerned

14. NEW TO LEADING? General Advice – Take advantage of the transition period – Get advice and counsel – Show empathy to predecessor – Learn leadership Challenges – Need knowledge quickly – Establish new relationships – Expectations – Personal equilibrium

15. NEW LEADER TRAPS Not learning quickly Isolation Know-it-all Taking on too much Captured /coerced by wrong people Successor syndrome

16. HOW TO IMPROVE YOUR LEADERSHIP SKILLS Reflect and identify the skills YOU need to lead effectively and create your action plan to develop them. Ask for feedback from work colleagues, line managers, tutors, your ‘followers’. Practise! Take on responsibility in tasks and reflect on your performance Find a mentor – learn from positive leadership role-models. Attend further leadership and management training.

17. LEADERSHIP & MANAGEMENT TVLB TRAINING PACK L&M01