1. CAEL Prior Learning Assessment Process Mapping – Session 2 Introduction – Wilson Finch

2. CAEL Prior Learning Assessment Process Mapping – Session 2 Facilitator – Eric Heller

3. Session 2 – Process Mapping – Agenda for Today
Feedback and Questions on your PLA Relationship Map
Discuss any Disconnects that have already been identified
Process Mapping Step by Step instruction review
Review the steps to convert the Relationship Map to a Process Map
Review the steps to identify Disconnects on the Process Map
Review the steps to transfer the Disconnects to the Analysis Sheet
Process Mapping Workshop Time
Discuss Next Steps and Assignments
Answer Questions

4. PLA Relationship Map – Review and Questions

5. PLA Session 1 - Questions

6. PLA Disconnect Discussion and Review
Disconnect Review -

7. PLA Disconnect Discussion and Review
Dual level disconnects:

8. Process Mapping – Tips on Level of Detail
Main Process or 90% Path
Avoid “one off” special exceptions on your map
Do a separate map as an addendum for some complicated sub routines that are more than exceptions but not necessarily a part of the main flow.
If everything is treated as an exception, then there is no Core Process. Consider if you want to continue to operate in this manner or develop a standardized process.

9. Steps in Developing Your PLA Process Map

10. PLA – Process Mapping Steps
Transfer the Roles from the Relationship Map to the Swim Lanes on the Process Map
List the Primary Steps of the Process in the order that they occur
List any significant Decision Points in the Process
Transfer the Starting Point oval, the Action Boxes and the Decision Diamonds to the proper Swim Lanes on the Process Map. Then add the End Point oval.
Draw the Relationship Arrows to connect your map together
Review your assignment and think about how you will add any improvements to you Process Map that you know are important
Go through the Process Map and note any Disconnects bar marking them at the appropriate point with a numbered circle. Add the Disconnects to the Analysis Chart.

11. PLA – Process Mapping Steps
Transfer the Roles from the Relationship Map to the Swim Lanes on the Process Map
List the Primary Steps of the Process in the order that they occur
List any significant Decision Points in the Process
Transfer the Starting Point oval, the Action Boxes and the Decision Diamonds to the proper Swim Lanes on the Process Map. Then add the End Point oval.
Draw the Relationship Arrows to connect your map together
Review your assignment and think about how you will add any improvements to you Process Map that you know are important
Go through the Process Map and note any Disconnects bar marking them at the appropriate point with a numbered circle. Add the Disconnects to the Analysis Chart.

12. PLA – Process Mapping Steps
Transfer the Roles from the Relationship Map to the Swim Lanes on the Process Map
List the Primary Steps of the Process in the order that they occur
List any significant Decision Points in the Process
Transfer the Starting Point oval, the Action Boxes and the Decision Diamonds to the proper Swim Lanes on the Process Map. Then add the End Point oval.
Draw the Relationship Arrows to connect your map together
Review your assignment and think about how you will add any improvements to you Process Map that you know are important
Go through the Process Map and note any Disconnects bar marking them at the appropriate point with a numbered circle. Add the Disconnects to the Analysis Chart.

13. PLA – Process Mapping Steps
Transfer the Roles from the Relationship Map to the Swim Lanes on the Process Map
List the Primary Steps of the Process in the order that they occur
List any significant Decision Points in the Process
Transfer the Starting Point oval, the Action Boxes and the Decision Diamonds to the proper Swim Lanes on the Process Map. Then add the End Point oval.
Draw the Relationship Arrows to connect your map together
Review your assignment and think about how you will add any improvements to you Process Map that you know are important
Go through the Process Map and note any Disconnects bar marking them at the appropriate point with a numbered circle. Add the Disconnects to the Analysis Chart.

14. PLA – Process Mapping Steps
Transfer the Roles from the Relationship Map to the Swim Lanes on the Process Map
List the Primary Steps of the Process in the order that they occur
List any significant Decision Points in the Process
Transfer the Starting Point oval, the Action Boxes and the Decision Diamonds to the proper Swim Lanes on the Process Map. Then add the End Point oval.
Draw the Relationship Arrows to connect your map together
Review your assignment and think about how you will add any improvements to you Process Map that you know are important
Go through the Process Map and note any Disconnects bar marking them at the appropriate point with a numbered circle. Add the Disconnects to the Analysis Chart.

15. PLA – Process Mapping Steps
Transfer the Roles from the Relationship Map to the Swim Lanes on the Process Map
List the Primary Steps of the Process in the order that they occur
List any significant Decision Points in the Process
Transfer the Starting Point oval, the Action Boxes and the Decision Diamonds to the proper Swim Lanes on the Process Map. Then add the End Point oval.
Draw the Relationship Arrows to connect your map together
Review your assignment and think about how you will add any improvements to your Process Map that you know are important
Go through the Process Map and note any Disconnects bar marking them at the appropriate point with a numbered circle. Add the Disconnects to the Analysis Chart.

16. PLA – Process Mapping Steps
Transfer the Roles from the Relationship Map to the Swim Lanes on the Process Map
List the Primary Steps of the Process in the order that they occur
List any significant Decision Points in the Process
Transfer the Starting Point oval, the Action Boxes and the Decision Diamonds to the proper Swim Lanes on the Process Map. Then add the End Point oval.
Draw the Relationship Arrows to connect your map together
Review your assignment and think about how you will add any improvements to you Process Map that you know are important
Go through the Process Map and note any Disconnects by marking them at the appropriate point with a numbered circle. Add the Disconnects to the Analysis Chart.

17. PLA Workshop – Developing Your Process Map in 7 Steps

18. PLA Process Map – Step 1 – Swim Lane Roles
Transfer all your key Roles from your Relationship Map to your Process Map
Use a separate “swim lane” for each Role
Be sure to include the entry point role as the top swim lane – this might be generalized as the “Student” although they may come from different sources
Use the CAEL PLA Example Process Flow Chart and PLA Process Map as guides

19. PLA Process Map – Step 1 – Swim Lane Roles

20. PLA Process Map – Step 1 – Swim Lane Roles

21. PLA Process Map – Step 1 – Swim Lane Roles

22. PLA Process Map – Step 1 – Swim Lane Roles

23. PLA Process Map – Step 2 – List Main Process Steps
Make a list of each step in your process on a separate sheet of paper using your Throughput Boxes from your Relationship Map as a guide
Make the list in order that they occur regardless of which Role does the step
Note in the right hand margin of your page the Role from your Process Map that does that step

24. PLA Process Map – Step 2 – List Main Process Steps

25. PLA Process Map – Step 3 – List Main Decision Points
List any Decision Points that need to occur on your Process Map
Think about the possible paths that will come out of each Decision point.
Determine if the Decision point is a “Yes” or “No” or if there are specific branches or action paths that are taken.
Create an outline of the different routes the Decision makes and list the next step that comes out from each branch

26. PLA Process Map – Step 3 – List Main Decision Points

27. PLA Process Map – Step 4 – Transfer Symbols and Descriptions to the Process Map
Using your lists of Action steps and Decision points, transfer the appropriate symbols to your Process Map
Place the symbols on your Process Map in the order that they occur and in the proper Swim Lane or Role on the Process Map (You may want to start with Post it notes and move them around)
Add the appropriate description to each box
Include your Decision Diamonds. Place the Decision Diamond in the Role that they occur and map out the next steps for each path on the map in the respective Roles.
Add the appropriate description to each Decision Diamond

28. PLA Process Map – Step 4 – Transfer Symbols and Descriptions to the Process Map

29. PLA Process Map – Step 4 – Transfer Symbols and Descriptions to the Process Map

30. PLA Process Map – Step 5 – Add the Relationship Arrows to the Process Map
Go back through your Process Map and check the flow step by step
During this review make sure that each box is connected with arrows coming into the box and going out of the box
Decision Diamonds will have multiple arrows coming out.
Sometimes multiple arrows can go into an Action Box especially as a part of a loop coming out of a subsequent Decision Diamond.
The Starting Oval and Ending Oval will be the only symbols with a single arrow or direction. There may be multiple arrows coming into an Ending Oval but there will be no arrows coming out the other side.
There is always and Ending Oval at the conclusion of the Process Map
The may be some “intermediary” Ending Ovals at different Decision Points that end a portion of a flow.

31. PLA Process Map – Step 5 – Add the Relationship Arrows to the Process Map

32. PLA Process Map – Step 5 – Add the Relationship Arrows to the Process Map

33. PLA Process Map – Step 6 – Add Notes on Improvements

34. PLA Process Map – Step 6 – Add Notes on Improvements
Reviewing your Assignment, think about places that you would like to make improvements to your process.
Note these ideas at the appropriate places on your Process Map
Discuss these ideas when reviewing your Process Map in your Organization. The Process Map and flow will depict your Current State or “AS IS” Process Map.
The Notes will describe improvements you would like to draw into your Future State or “SHOULD BE” Process Map.

35. PLA Process Map – Step 7 – Note Disconnects on the Process Map and the Analysis Sheet
Now go through your Process Map and identify where Disconnects occur.
Draw a small circle at the appropriate point and number the Disconnect on your Process Map
The same Disconnect may occur at several points on the Process Map
Transfer your numbered Disconnects, using the same number, to the Analysis Chart provided.
Add a complete description on your Analysis Chart for each Disconnect. The description should be complete enough to help you and your organization determine an action and resolution to the problem.
Don’t worry yet about analyzing your Disconnects. That will be one of the Tasks in Session 3.

36. PLA Process Map – Step 7 – Note Disconnects on the Process Map and the Analysis Sheet

37. PLA Process Map – Step 7 – Note Disconnects on the Process Map and the Analysis Sheet

38. Session 2 – Process Mapping – Next Steps
Take your Process Map and Disconnect Analysis back to your organization

39. Session 2 – Process Mapping – Next Steps
Take your Process Map and Disconnect Analysis back to your organization
Review your Process Map with Staff and Colleagues

40. Session 2 – Process Mapping – Next Steps
Take your Process Map and Disconnect Analysis back to your organization
Review your Process Map with Staff and Colleagues
Redraw and improve your Process Map
Fix items that are not correct
Add Improvements to your Map

41. Session 2 – Process Mapping – Next Steps
Take your Process Map and Disconnect Analysis back to your organization
Review your Process Map with Staff and Colleagues
Redraw and improve your Process Map
Fix items that are not correct
Add Improvements to your Map
Refine the Disconnects on the Map and the Analysis Sheet

42. Session 2 – Process Mapping – Next Steps
Take your Process Map and Disconnect Analysis back to your organization
Review your Process Map with Staff and Colleagues
Redraw and improve your Process Map
Fix items that are not correct
Add Improvements to your Map
Refine the Disconnects on the Map and the Analysis Sheet
Start to Categorize your Disconnects for Analysis in Session 3
Organizational
Process
Individual

43. Session 2 – PLA Process Map - Questions

44. CAEL PLA Session 2 - Close
Please send examples of your Process Map by April 21st to:
(C) CAEL 2014