1. BUSINESS DRIVEN TECHNOLOGY Outsourcing Collaborative Partnerships
Chapter Fifteen:
Outsourcing Collaborative Partnerships

2. LEARNING OUTCOMES
15.1 Describe the advantages and disadvantages of insourcing, outsourcing, and offshore outsourcing
15.2 Outsourcing can give the right combination of people, processes, and technology to operate efficiently and effectively in the global marketplace without burdening time and budget
15.3 Developing strategic outsourcing partnerships is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value, and focusing on their core business capabilities

3. CHAPTER FIFTEEN OVERVIEW
In the high-speed global business environment, an organization needs to maximize its profits, enlarge its market share, and restrain its ever-increasing costs
This chapter focuses on businesses’ need to undertake every effort to re-think and re-adopt new processes, especially the prospective resources regarding:
Insourcing
Outsourcing
Offshore outsourcing

4. INSOURCING
Insourcing – a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems
Insourcing has been instrumented in creating a viable supply of IT professionals and in fact in creating a better quality workforce combining both technical and business skills
Allied Office Products turned to insourcing 85 % of the IT work, he is now saving nearly $500,000/year.

5. OUTSOURCING
Outsourcing – an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house

6. OUTSOURCING (2)
In some cases, the entire information technology dept. is outsourced, including planning and business analysis as well as installation, management, and servicing of the network and workstation
Outsourcing can range from a large contract under which an organization like IBM manages IT services for a company such as Xerox, to the practice of hiring contractors and temporary office workers on an industrial basis

7. Benefits from outsourcing include:
Financial savings: Ford+DaimlerChrysler+General Motor use Automotive Network Exchange decrease cost $1,200/car
Increased technical abilities: Nike’s Global Product Information Network which is an innovative IT service that allows Nike’s employees to collaborate throughout their processes
Market agility: The ability to expand core businesses more rapidly depending on the outsourcer’s capabilities to provide efficient transition to new systems, better information management for decision making, and expansion to new geographical markets

8. OUTSOURCING (4)
Reasons why companies have outsourced

9. Factors driving outsourcing growth:
Core competencies: a means to fuel revenue growth rather than just a cost-cutting
Rapid growth: acquire best practices process expertise
Industry changes: merger&acquisition and compliance with government rules and regulations
The Internet

10. DEVELOPING STRATEGIC OUTSOURCING PARTNERSHIPS
Business process outsourcing (BPO) – contracting of a specific business task, such as payroll, to a third-party service provider
BPO is divided into two categories:
Back-office outsourcing: billing or purchasing
Front-office outsourcing: customer service, marketing and technical service

11. SOURCING’S NEW SURGE - OFFSHORING
Offshore outsourcing – using organizations from developing countries to write code and develop systems
According to Forrester Research, nearly half of all businesses use offshore providers, and two-thirds plan to send work overseas in the near future

12. CHAPTER FIFTEEN Opening Case Study Questions
Explain the driving forces behind Amazon.com’s need to keep all IT development and systems in-house
Identify which business process Amazon.com could or perhaps should outsource
Discuss the pitfalls Amazon.com would encounter if it decided to outsource its IT department

13. CHAPTER FIFTEEN CASE Outsourcing Can Change Everything
IBM signed an outsourcing arrangement with Pearson, a leading provider of financial and business news, to provide the company with managed operations services for its mainframe and server environment
As a result of the relationship with IBM, more than 70 Pearson employees will join IBM to support Pearson’s data center operations

14. CHAPTER FIFTEEN CASE QUESTIONS
Summarize a few reasons why Pearson did not use an insourcing approach for its IT needs
What are some of the advantages that IBM can offer Pearson as a result of outsourcing many of its critical business functions?
Explain the advantages of forming an outsourcing relationship with an international company, such as IBM has with Pearson