Download presentation
Presentation is loading. Please wait.
Published byLauren Kellett Modified over 10 years ago
1
COMMERCE 2BA3 ORGANIZATIONAL BEHAVIOUR Class 7 Communication Dr. Christa Wilkin 1
2
Brain Teasers sand a n n a dnas cover cop I/8ban ana 2
3
Last Class There are different ways to socialize newcomers so that they have realistic expectations and learn organizational culture There is a difference between leading and managing THIS CLASS Communication 3
4
Agenda The Communication Process Verbal and non-verbal communication Potential gender differences Communication across cultures The medium used to communicate 4
5
CH 10: COMMUNICATION 5
6
Exercise The telephone game 6
7
What is Communication? The process by which information is exchanged between a sender and a receiver. 7
8
A Model of the Communication Process 8
9
Chain of Command Downward communication E.g., A vice-president of production might instruct a plant manager to gear up for manufacturing a new product. Upward communication E.g., A chemical engineer who conceives of a new plastic formula with unique properties might pass this on to the research and development manager Horizontal communication E.g., The research development tells the marketing manager of this new formula 9
10
Quiz Question Sticking with the strict chain of command is most likely to impede __________ communication. A) formal B) downward C) horizontal D) upward E) backwards 10
11
Chain of Command LindaTomPeteBethMarieFrank Informal communication, slow, filtering 11
12
The Grapevine An organization’s informal communication network The grapevine cuts across formal lines of communication Question: What are some positive or negative aspects of grapevines? 12
13
The Verbal Language of Work Jargon refers to the specialized language used by job holders or members of particular occupations or organizations E.g., words used for instant messaging (lol, ttyl) E.g., I’m going to play squash at DBAC first but I’ll meet you at Mills after I stop by my res. 13
14
The Nonverbal Language of Work Nonverbal communication refers to the transmission of messages by some medium other than speech or writing. Major forms of nonverbal communication include: Body language Props, artifacts, and costumes Office décor (family pics) and seating arrangement Clothing (business suit vs. track suit) 14
15
Question Do men and women communicate differently? 15
16
Gender Differences Getting credit Men are more likely than women to blow their horn about something good they have done. Confidence and boasting Men tend to be more boastful about themselves and their capabilities. Asking questions Men are less likely to ask questions. 16
17
Gender Differences Apologies Men avoid ritual apologies because it is a sign of weakness. Feedback Men are more blunt and straightforward. Compliments Women are more likely to provide compliments. 17
18
Gender Differences Ritual opposition Men often use ritual opposition or fighting as a form of communication and to exchange ideas. Managing up and down Men spend much more time communicating with their superiors and talking about their achievements. Indirectness Women tend to be indirect when giving orders. 18
19
So What? The differences in communication styles between men and women almost always reflect negatively on women and place them in a one-down position. Need to recognize that people have different linguistic styles and be able to use different communication styles so you can adjust your style to any given situation. 19
20
Cross-Cultural Communication Many of the failures in business and management stem from problems in cross-cultural communication. Important dimensions of cross-cultural communication: Language differences Nonverbal communication E.g., eye contact disrespectful Etiquette and politeness E.g., when to show up for dinner? Social conventions E.g., greetings; Dumela Ma in Setswana Cultural context E.g., literalness of message; break a leg 20
21
Question If you need to terminate someone’s employment, which medium would you use (e.g., memo, phone, etc)? E.g., celebrity apprentice clip 21
22
Media Richness Theory AmbiguousType of MessageClear RichestChannel RichnessLeanest Face to Face talking PhoneE-mailMemos, letters Newsletters, reports, bulletins 22
23
QUESTIONS? 23
24
Summary Communication is more than what you say How you say it Nonverbal communication In what (cultural) context 24
25
For Next Class Read Chapter 11 on Decision Making and Chapter 12 on Power, Politics and Ethics 25
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.