1. Anyone can learn to use email

2. How Email Works

3. Snail Mail vs Email Snail MailEmail AddressFred Flintstone 202 Rubble Drive Flatrock 7111 fredflintstone@adam.com.au Delivery Your envelope or package is delivered by the postman or courier Received in home mailbox or PO box Digital message is delivered via the Internet using various computer systems (servers) Received online in the inbox of your email service provider Time2 days for letters. 3-10 days for packages Instantly or within minutes if servers are busy ContentsMay include packets with documents or packages with larger items May include a range of digital attachments (documents, images, videos and other file types) CostsPrice of stamps or shipping costFree with Internet connection

4. Obtaining an Email address  Internet Service Providers typically provide you with at least one email address  Free email services such as Gmail, Yahoo and Hotmail

5. What you need to send and receive emails  Email client – Outlook, Outlook Express, Thunderbird, Incredimail  Web Browser – any browser will do. Eg Internet Explorer, Google Chrome, Firefox, Safari…

6. Composing an Email  Recipient(s)  Distribution lists/groups  CC – carbon copy  BCC – blind carbon copy  Subject  Message  Attachment(s) – (Optional)

7. Incoming Mail  Read status – unread messages are in bold  Incoming attachments  Viewing attachments  Problems viewing attachments  Save vs detach  Reply and Reply All  Reply vs Forward

8. Managing your email  Keep your Inbox uncluttered  Delete what you don’t need  Create folders for specific topics or senders. (eg Macrame Club, Footy Tips, Bill Smith) and then move emails into those folders  Automatically filter and process incoming emails.

9. Email etiquette  Subject line to summarise the message  Allow time for a reply  Use the BCC field when sending bulk email  Don't shout at people  Saying things in jest can be dangerous  Reread before you send  Don't Reply to All unless necessary  Forgetting attachments – don’t  Edit the superfluous text out of emails

10. Email etiquette  Chain Letters and hoaxes  Email is not confidential  When forwarding explain why  Write short emails – use attachments for lengthy responses.

11. Questions?