1. Jocelyn, Rachael, Steve, Todd, Sarah, Jordan and Paul

2. AGENDA  1. Welcome and introduction  2. Goals+objectives of this lesson plan  3. Desirable forms of conflict  4. Dangerous forms of conflict  5. Class Activity (seated)  6. Conflict Styles/Handout  7. Group skit activity  8. Assertive Communication (handout)  9. Mediation (handout)  10. Group Knot and Discussion  11. Quiz+Treats  12. Conclusion

3. To demonstrate and explain different conflict styles that can take place in a group setting. To demonstrate withdrawing, forcing, smoothing, compromising and confronting (5 conflict styles) To demonstrate and explain effective conflict resolution skills in group setting To explain six effective resolutions /rules for managing conflicts in groups.

4. Conceptual Conflict  Necessary  Group members critically challenge one another’s thoughts and ideas  Beneficial to a groups success  Should be promoted and encouraged  Leads to great ideas and productivity

5. Examining their ideas, NOT attacking the person

6.  Successful teams should strive to create an atmosphere in which members feel comfortable challenging the ideas of others.  You should also feel comfortable with group members challenging your own ideas

7.  Some people might take criticism of their ideas to heart  Might be viewed as a personal attack  May be unable to make the separation from our ideas and our personality  This could turn into a personality conflict  Conceptual conflict requires us to be mature and confidant – detach yourself from your ideas  The person doing the criticism must also be mature enough to do it in a constructive manner

8. http://www.youtube.com/watch?v=6ggykHMpEhE

10. Personality Conflict Conflict that is rooted in differing personality traits of group members. Someone might want to enjoy the social aspects of the group while the other likes to be productive rather than just social This can negatively affect a groups performance Solution: Effective conflict management

11. Resource Conflict When a group lacks the necessary resources to do the work and disagreements arise as a result Group members forced to compete with one another for available resources How would you resolve this kind of conflict ?

12. Status Conflict Occurs when members of the group compete for recognition Can be confused with power conflict as it usually happens together All about recognition and being known

14. The manner in which a group member typically engages in disputes with others

17. Doesn’t like to engage in conflict. “Withdrawing” Low value on personal goals and maintenance on relationships. In conflicts turtles care little for self goals or the group. Extreme case: Would be 0.0 on the grid. Just like a turtle, these people pull their heads in to avoid conflict by removing oneself from the situation completely.

18. Regular turtle like behaviour is unhealthy. A passive approach to group work rarely works. Turtles lack assertiveness that is important to maintain mature relationships A group of turtles is not likely to be very productive and will never become an effective team

20. “Forcing” Like a shark they apply force to come out on top Will do anything to accomplish personal goals Cares little for relationships Extreme case: 10 on horizontal axis, 0 on vertical

21. Intimidation Threatening behaviour Detrimental to the group Would be the dominator or Aggressor (negative group roles) A group full of sharks would destroy one another and never become a full team.

22. http://www.youtube.com/watch?v=jjg O3D8lwS4

24.  “Smoothing” – to maintain harmony  Might do anything to maintain a relationship – even giving up their own goals.  Preserve the relationship at all costs  Extreme case: 0, 10 position on grid  Unhealthy if typical behaviour  A group of teddy bears may not be able to develop mature relationships that result in team productivity.

26. “Compromising” Gives up something to get something in return In conflicts, the fox has concern for his/her own goals as well as concern for the relationships Both parties usually gain something – win/win situation Compromising is essential in group work – reasonable way to deal with conflict.

27. They usually take a 5.5 position on the grid Neither aggressive nor passive Rationally self interested Calculate possible gains and losses and act in self interest Group of foxes could be an effective team but would most likely fall short on team spirit and group cohesion The fox and compromising is a better option than the previously mentioned – but not the best!

29. “Confronts” Confrontational behaviour leads to ideal solutions to conflict To confront: Face up to and deal directly with a problem or situation Achieves win-win solutions Owls try to achieve their own goals while trying to strengthen relationships Owls take 10.10 position on grid

30. Ideally we should be owls all of the time! Owls are assertive rather than aggressive Altruistic Seeks their own self interest as well as the groups A group of owls become a true team, practising constructive confrontation and collaboration Gets the job done while having a mutual respect for one another

31. Get into groups of 7-8 Each group will have 10 minutes to work out a 2-3 minute skit that they will perform You have to portray whichever animal(s)/conflict behaviour the teaching team gives you – without saying the actual term to the other groups. You may get more than one animal! You will act the skit out for classmates and classmates will have to guess which behaviour(s) your group is trying to portray

35.  Conflicts and resolution (mutual respect)  Healthy conflict (conceptual)  Dangerous conflict  5 conflict styles/behaviours (animals)  Confronting: Best way of the “owl” to resolve disputes  Respect and Assertive communication  6 rules for managing conflicts effectively  Mediation Process

37. http://www.youtube.com/watch?v=PTs5H7b5K 9I&feature=related