1. Unit Fourteen Room Service 餐旅英文與會話 3

2. Lesson One Taking Orders Captain: Good evening, Room Service. May I help you? Guest: Yes, I’d like to order breakfast for tomorrow morning.

3. Lesson One Taking Orders Captain: What kind of breakfast would you like? Guest: I prefer American Breakfast.

4. Lesson One Taking Orders An American breakfast includes eggs and meat. A continental breakfast doesn’t typically include eggs or meat.

5. Lesson One Taking Orders Captain: At what time shall we serve it to you? Guest: Could you serve it at nine o’clock in the morning?

6. Lesson One Taking Orders Dialogue Captain: Good evening, Room service. May I help you? Guest: Yes, I’d like to order breakfast for tomorrow morning. Captain: What kind of breakfast would you like, Chinese or Western breakfast? Guest: I prefer American breakfast. Captain: Certainly, ma’am. Go ahead, please.

7. Lesson One Taking Orders Guest: I’ll have soft boiled eggs, white toast with butter, and one orange juice. Captain: Would you like bacon, sausage or ham with your eggs? Guest: Bacon, please. Captain: Would you like coffee or tea? Guest: Bring me a pot of hot tea with a slice of lemon, please.

8. Lesson One Taking Orders Captain: Certainly, ma’am. Would you like anything else? Guest: No, that’s all. Captain: Let me repeat your order. Soft boiled eggs with bacon, white toast with butter, orange juice, and hot tea with a slice of lemon. Correct, ma’am? Guest: That’s right. Thank you.

9. Lesson One Taking Orders Guest: Could you serve it at nine o’clock in the morning? Captain: Certainly, ma’am. May I have your name and room number? Guest: This is Smith in room 506. Captain: Thank you, Ms. Smith. Have a good night.

10. Lesson Two Explaining the Charge Guest: May I have my bill? Clerk: Here it is. Please sign your name here.

11. Lesson Two Explaining the Charge Guest: The total is more than what I thought it would be. Could you explain these charges to me? Clerk: Yes, ma’am. A 15% room service charge and 5% tax are added to the total in your bill.

12. Lesson Two Explaining the Charge Dialogue Clerk: Good morning, Ms. Smith. Here is your American breakfast. Guest: Thanks. Please put the trolley over there. May I have my bill? Clerk: Here it is. Please sign your name here. Guest: Hold on a minute. The total is more than what I thought it would be. Could you explain these charges to me?

13. Lesson Two Explaining the Charge Clerk: Yes, ma’am. A 15% room service charge and 5% tax are added to the total in your bill. Guest: Oh, I see. Thank you. Clerk: Please enjoy your meal. Have a good day!

14. Lesson Two Explaining the Charge Dialogue Clerk: Room service, may I help you? Guest: This is Smith in room 506. Would you please send up a bottle of Taiwan beer to me? Clerk: Certainly, ma’am. Is that all? Guest: Yes, that’s all. Clerk: Is this your first room service order today, ma’am? Guest: Yes, that’s right.

15. Lesson Two Explaining the Charge Guest: I’m afraid that the minimum charge for any first order is NT$300. One beer is only NT$150, but we’ll still charge NT$300 even nothing else is ordered. Do you need anything else? Guest: Does the total include the service charge and tax? Clerk: Yes, it does. Guest: Well, I’ll just take one beer anyway. Clerk: Thank you, ma’am. We’ll send it up to you right away.

16. Lesson Three Sending Orders to the Guest ’ s Room and Introducing the Dishes Room Service: Where do you want this tray placed? Guest: Put it on that table.

17. Lesson Three Sending Orders to the Guest ’ s Room and Introducing the Dishes Room Service: They are called Chinese dumplings. Please dip them into the special sauce before eating. The special sauce is a mixture of soy sauce, sesame oil, and some spices.

18. Lesson Three Sending Orders to the Guest ’ s Room and Introducing the Dishes dumpling soy sauce sesame oil spices

19. Lesson Three Sending Orders to the Guest ’ s Room and Introducing the Dishes Dialogue Room service: (Knocking on the door) Guest: Who is it? Room Service: This is room service. I have a meal for Ms. Smith. Guest: (Opening the door) Come in, please. Room Service: Good morning, Ms. Smith. Here is your order. Where do you want this tray placed?

20. Lesson Three Sending Orders to the Guest ’ s Room and Introducing the Dishes Guest: Just put it on the table, please. Room Service: They are called Chinese Dumplings. Please dip them into the special sauce before eating. The special sauce is a mixture of soy sauce, sesame oil, and some spices.

21. Lesson Three Sending Orders to the Guest ’ s Room and Introducing the Dishes Guest: What’s that over there? Room Service: It’s Chocolate Cream Pie for your dessert. Guest: It looks delicious. Room Service: May I fill the coffee for you now? Guest: Yes, please. Room Service: Will there be anything else, Ms. Smith? Guest: No, that’s all. Thank you. May I have the bill?

22. Lesson Three Sending Orders to the Guest ’ s Room and Introducing the Dishes Room Service: Here it is. There is a 20% service charge for room service. Guest: I see. Charge it to my account, please. Room Service: Yes, Ms. Smith. Please enjoy your meal.

23. Exercise 1. Compared to American breakfast, ________ breakfast doesn’t include eggs. 2. Captain: Good evening, Room Service. May I _______ you? Guest: Yes, I’d like to _____ breakfast for tomorrow morning. 3. Guest: May I have the bill? Clerk: Here it is. Please _____ your name here.

24. Exercise 4. Room Service: Good morning, sir. Here is your order. Where do you want this tray _____? Guest: Just put it on the ______, please. 5. Room Service: May I fill the coffee for you now? Guest: ______________