1. TQMTQM Total Quality Management

2. Fourteen Elements of TQM Create a constancy of purpose Adopt a new philosophy Cease dependence on mass inspection as the basis of defining quality End practice of awarding business on the basis of price alone

3. Fourteen Elements of TQM Recognize problems will always exist –Commit to finding them without blaming others for their existence Make a commitment to training for all staff Institute modern methods of employee supervision

4. Fourteen Elements of TQM Drive out fear –The Weyerhauser experience Break down barriers between departments –No turfdom Eliminate numerical goals as the sole measure of success

5. Fourteen Elements of TQM Eliminate work standards which rely solely on numerical quotas Remove barriers between employees & their pride of workmanship Invest in programs of continuing education & retraining –Avoid confusing this point with Point #6

6. Fourteen Elements of TQM Create & support in senior management an abiding commitment to work everyday to achieve a true TQM environment