1. BUSINESS DRIVEN TECHNOLOGY Enhancing Collaborative Partnerships
Chapter Fourteen:
Enhancing Collaborative Partnerships

2. LEARNING OUTCOMES
14.1 Identify the different ways in which companies collaborate using technology
14.2 Compare the different categories of collaboration technologies
14.3 List, describe, and provide an example of a content management system
14.4 Evaluate the advantages of using a workflow system

3. LEARNING OUTCOMES
14.5 Differentiate between a groupware system and a peer-to-peer system
14.6 Define the fundamental concepts of a knowledge management system
14.7 Explain the current tools and trends used in a collaborative working environment

4. CHAPTER FOURTEEN OVERVIEW
Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management
Collaboration system – an
IT-based set of tools that supports
the work of teams by facilitating
the sharing and flow of information

5. THE NEED FOR COLLABORATION
Two categories of collaboration technologies:
Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and
Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules

6. THE NEED FOR COLLABORATION
Typical collaborative business functions

7. THE NEED FOR COLLABORATION
Collaboration systems include:
Content management systems
Workflow management systems
Groupware systems
Peer-to-peer systems
Knowledge management systems

8. Content Management Systems
Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
CMS marketplace includes:
Document management system (DMS): The system tracks the editorial history of each document and its relationships with other documents
Digital asset management system (DAM): Generally works with binary rather than text files, such as multimedia file types. Places emphasis on allowing file manipulation and conversion
Web content management system (WCM): Enables publishing content both to intranets and to public Web sites Integrate content with online processes like e-business systems.

9. Content Management Systems
Content management system vendor overview

10. Workflow Management Systems
Work activities can be performed in series or in parallel that involves people and automated computer systems
Workflow management system – controls the movement of work through a business process
Many WMSs allow the opportunity to measure and analyze the execution of the process.

11. Workflow Management Systems
Workflow management system features

12. Workflow Management Systems
Workflow process diagram

13. Groupware falls into two categories:
Groupware Systems
Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
Groupware falls into two categories:
Users of the groupware are working together at the same time or different times
Users are working together in the same place or in different places

14. Groupware Systems
Groupware technologies

15. Peer-to-Peer Systems
Peer-to-peer (P2P) – allow collaboration in a shared information space to utilize, add to, or comment on any piece of information

16. Peer-to-Peer Systems Start
This slide offers a brief introduction to Peer-to-Peer systems
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Start

17. Knowledge Management Systems
Knowledge management – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
Knowledge management system – supports the capturing and use of an organization’s “know-how”

18. Knowledge Management Systems
Intellectual and knowledge-based assets fall into two categories:
Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT
Tacit knowledge - knowledge contained in people’s heads
e.g. ChevronTexaco use KMS to help the company improve how its teams of employees manage the assets in oil fields by enabling employees in multiple disciplines to easily access and share information the need to make decision.
30% productivity gain, 50% safety improvement, > $2 billion cost reduction

19. Knowledge Management Systems
Why organizations launch knowledge management programs

20. COLLABORATION TRENDS
is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic
Instant messaging is a type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet

21. COLLABORATION TRENDS
Instant messaging application diagram

22. CHAPTER FOURTEEN Opening Case Study Questions
Identify which systems Amazon.com could use to collaborate internally
Explain which Internet technologies have facilitated the way in which Amazon.com collaborates with both its customers and business partners
Describe how Amazon.com could leverage the power of a knowledge management system within its organization

23. CHAPTER FOURTEEN CASE The Skinny on Knowledge Management at Frito-Lay
Frito-Lay built a highly successful knowledge management system on its corporate intranet
The knowledge management portal allowed employees a single point of access to multiple sources of information
The knowledge management portal was so successful that PepsiCo is deploying it across its three divisions – Pepsi, Frito-Lay, and Tropicana

24. CHAPTER FOURTEEN CASE QUESTIONS
Identify new types of collaboration that Frito-Lay could use to increase its business communication
Explain how Frito-Lay can use the portal technology to gain an advantage in its industry
Describe how knowledge management and the portal application have changed the jobs of salespeople at Frito-Lay