1. Communication Learning Goal Participant will understand why listening is a challenge, and how to remain more focuses on what others are saying.

2. Communicating Time How much time out of your waking day do you think you actually spend communicating with others? (Clock Partner) Of that, how much is spent on Reading? Writing? Talking? Listening? Estimate with partner then table Online timer: www.online-stopwatch.com

3. Communicating Time Data We spend 70% of our time communicating with others. Strive to be better communicators!

4. Listening Questionnaire

5. Listening Questionnaire Scoring 31-35 points = Effective Listener 21-30 points = Good Listener 14-20 points = Not-so-good Listener 13 points or less = Huh?

6. Chalk Talk silent Chalk Talk is a method for having a silent discussion about an important issue. You can only respond using words, phrases, sentences, drawings, or symbols. You can agree (circle or underline), disagree, question, add to, connect, or elaborate upon.

7. Chalk Talk Questions Listening is a challenge (spend 45% of your time listening!) Average person speaks at 150 words per minute (wpm). Average person can hear at 1000 wpm. What are some bad habits of listening? What are some bad habits of listening? How can you stay focused on what the other person is saying? How can you stay focused on what the other person is saying? Share out. Share out.

8. Chalk Talk Activity This is a silent activity - No TALKING please. Facilitator ensures each person has marker, responds or comments in writing to question posed, and ensures that group is silent. Timer tracks time (5 minutes). Draw lines between similar words or circle them to denote patterns. After 5 minutes, switch with another group to the other question; add words and identify patterns.

9. Bad Habits Interrupt often Try to finish other’s sentences Jump to conclusions Offer unsolicited advice Make up mind before have all info Compulsive note taker Fail to give response Impatient Lose temper when not in agreement Change subject to something relating to own experience Think more about reply

10. Avoiding Bad Habits From time to time, most people are guilty of exhibiting many or most of the bad habits. It’s human nature, so don’t be too hard on yourself if you exhibit a lot of them. Be aware of them. Be aware of your tendency to fall into them. Consciously try to avoid them.

11. Staying Focused Concentrate on what speaker is saying, including words, voice inflections, rate of speech, body language, etc. (as many as possible). Avoiding thinking about a response. Interact with short verbal affirmations (“I see”) and nonverbally with small gestures (::nod::). Avoid interrupting. Do not finish other’s sentences.

12. Summary Listening is a challenge because Most of us spend 45% of our time listening! Average person speaks at 150 words per minute (wpm). Average person can hear at 1000 wpm. This gives us a lot of time. Many of us fall into bad habits during that time. Use various strategies to stay focused on what the other is saying and not being distracted by your own thoughts.