1. Business Services Goals Administrative Unit Outcomes (AUOs) & Student Learning Outcomes (SLOs) Beth Gomez, Dean of Business Services Business Services Retreat May 20, 2011

2. Business Services Goals 2010-2011 1. Student Success 2. Systematic Planning and Assessment  Cross train staff to enable a continuous high level of service during absences  Develop a storage and retrieval system for immediate access to data and information 3.Fiscally Sound Position  Strive to improve fiscal results in enterprise cost centers 4. Institutional Pride and Organizational Culture  Develop regular internal and external communication tools to inform customers of current changes  and means to achieve efficiencies and effective workflow  Create a culture to encourage staff to become more proactive in their daily tasks  Work to retain customer loyalty in enterprise cost centers 5. Community Partnerships and Service

3. 2011-2012 Business Services Goals 1.Cross Training 2. Devel & Maintain BS P&P *Electronic for the field (Procedure Manual) 3. List of BS Staff Duties – Outreach (Open House) 4. Processing map (HRSR/Contract) Electronic Tracking (code to access) Streamline Process (improvement) – Review Current Processes

4. 5. Go Green (electronic/Tech Efficient) Elect Signatures 6. Ensuring Timely distribution of funding for academic programs. Strive to give timely, accurate info to dept – educate – Tips & Tricks for the Black Hole (Quarterly Workshop) Info to depts on budget “Budget Edu” Add Galaxy training to new employee orientation 7. Student $ timely distribution 8. Implementation of State-Wide Travel System

5. #1 In support of students, educate staff on proper budget allocation. – # of trainings – 3 training sessions a year

6. #2 In support of student, BS will continue to process & distribute Financial Aid in a timely manner. – # of checks mailed on goal date – Strive to get check out in 3 days – Will look for alternative distribution methods to distribute Financial Aid checks – 2 presentations for consideration

7. #3 Students will have access to informational materials at cashiers stations available during peak student time.

8. #4 In support of students, B.S. willincrease training for staff – 90% of current positions will be cross-trained

9. #5 In support of Students, we will post online duties and responsibilities of BS staff. – Complete before Holiday Break

10. #6 In support of students, BS will cross training staff – Implement 25% of staff this year – Tracked with training forms

11. #7 In support of students, BS will development and maintain a procedure manual electronically – Number of procedures posted online – 25%

12. #8 In support of Students, Process mapping of BS forms. – 3-5 forms completed and online by June 2012

13. #9 In support of students, BS will provide an Outreach Meet & Greet. – 2 meetings per year on each MVC & SJC

14. #10 Students will benefit from the availability of affordable and nutritious food on campus. – 25% increase in sales by June 2012

15. Questions??