1. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Essentials of Human Communication, 7 th Edition Joseph A. DeVito Hunter College of the City University of New York

2. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Chapter Three: Lecture Two: Listening Styles and Differences This multimedia product and its contents are protected under copyright law. The following are prohibited by law: - any public performance or display, including transmission of any image over a network; - preparation of any derivative work, including the extraction, in whole or in part, of any images; - any rental, lease, or lending of the program.

3. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Styles of Effective Listening Empathic listening is defined as trying to understand what a person means and feels Objective Listening is defined as detaching oneself as much as possible in order to best understand the speaker

4. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Steps to Empathic Listening Strive to understand the speaker’s viewpoint Engage in two way conversation Seek out the speaker’s thoughts and feelings Avoid “offensive listening”—hearing only bits and pieces Strive to listen objectively to friend and foe alike

5. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Guidelines for Nonjudgmental and Critical Listening Always keep an open mind Avoid quick judgments and premature evaluations Strive to not filter out difficult materials or simplify complex messages Recognize your own tendency to interpret through personal biases Avert sharpening—the tendency to increase importance of some parts of messages

6. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Guidelines for Depth Listening Focus on verbal and nonverbal messages Listen for both content and relational messages Take special note of statements that refer back to the speaker Balance your listening between surface and underlying messages

7. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Active Listening Techniques Paraphrase the speaker’s meaning Ask questions Express understanding of the speaker’s feelings

8. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Listening Differences: Culture Language and accents may be different The meaning of nonverbal displays vary among cultures Tone and content of feedback varies according to person/situations Different norms of verbals and nonverbals Different feedback styles exist

9. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Listening and Gender: A difference of socialization Men Lecture Seek facts Desire respect Interrupt more often Change topics more often Women Talk, not lecture Build relationships Want to be liked More patient More sensitive to emotions