1. How To Avoid A Riot While Embedding Highly Segregated Waste Collections University of Strathclyde Dean Drobot – Energy & Environmental Manager Andrew Baillie - Cleaning Services Manager Catalina Silva-Plata - Environmental Coordinator 8 May 2014 Estates and Operations

2. 1. Lessons learned (30 min) 2. Workshop (40 min) Designing a recycling programme for your institution Recycling Infrastructure Pilot System Improved System Engagement Heads of Departments Academic staff Students Cleaning staff Grounds Staff Contractors How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Session Outline

3. Scotland’s regulations From 1 January 2014… Every business or organisation operating in Scotland, no matter how large or small needs to segregate: Paper Plastic Metals Glass Food (for those producing more than 50Kg/week) Scotland has a potential savings of £192 million by: Reducing landfill taxes of £95 million Recovering recyclates valued at £97 million. How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

4. Our Approach at Strathclyde Why Highly segregated? Best market rates for materials Less contamination / better material quality Understanding of waste as a value / resource Why collective Implementation? Positive departmental engagement (Why, How, What) Contractor Performance Management Data Management / Monthly Reporting Performance KPI How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

5. Pilot Recycling System How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Desk Tray – For Paper Only + Desk side bins were kept Recycling stations Signage sample Food waste segregation

6. Awareness Posters Low impact and behaviour Low impact on website visits (waste A to Z) Signage Single colour branding - confusing for users DO & DO NOT material lists on containers – ineffective Containers Cardboard containers – cheap but not durable Placement – very specific to rooms and users Desk side bins – removal is critical to behaviour change Engagement Need support from HOD Need cross-team / trans-departmental working groups Time intensive; need (cost effective) staff resources How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Lessons learned Estates and Operations

7. Current Recycling System Public Realm How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Public Realm

8. Current Recycling System Building Entrances Library Cafes / Catering Areas How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

9. Current Recycling System Desk Tray – For Paper Only + Desk side bins removed Recycling Station (constructed of card with plastic top) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

11. Staff Staff champions - free Student volunteers - pizza Part time student intern (20hrs p/w for 6 months ) Containers How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Costs Container TypeGross Unit RateFunder Cardboard box / plastic top / custom label£6.40PM 10L food waste bin with pedal£15.30PM 30L food waste bin with pedal£28.40PM 55L polymer bin / colour lid / custom signage£126Grant 90L external twin bin / steel liner / custom signage£436Grant Estates and Operations

12. Engagement PreparationPlanningCommunicationImplementationFeedbackReview How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

13. How many people does it take to remove a waste bin? Estates Environmental Mng. Cleaning Services Mng. Contracts Surveyor Environmental Coord. Preparation Estates Planning Estates Communication Estates Implementation Estates Review Academic Dept. Environmental Mng. Cleaning Services Mng. Contracts Surveyor Environmental Coord. Env. Champion Environmental Coord. Academic Dept. Env. Champion HoD Academic Staff Cleaning Services Mng. CAD Technician Cleaning staff Environmental Coord. Cleaning Services Mng. Cleaning staff Grounds staff Academic Dept. Env. Champion Estates Feedback Environmental Coord. Cleaning Services Mng. Cleaning staff Academic Dept. Env. Champion Academic Staff Environmental Mng. Cleaning Services Mng. Contracts Surveyor Environmental Coord. Grounds Manager Total Minimum of 10 people/bin How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

14. Multi-level engagement Estates Communication Environmental Coordinator Academic Department Environmental Champion Head of Department Academic Staff Cleaning Services Manager CAD Technician Cleaning staff How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

15. Heads of Department Communicate Email - Director of Estates Face to face meeting - Waste Team Involve Appoint departmental champion Arrange staff presentation How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Academic Staff Communicate Information email from their HoD Recycling presentation CAD drawings of proposed recycling stations Programme Link to A-Z Feedback via departmental champion Engagement is Key! – Academic Departments

16. Master students projects (part of their classwork): Waste audit of 4 typical buildings (Client-based project) Effectiveness of the recycling signage (Dissertation upcoming in Summer) No active Environmental Society Student engagement carried out with students of the MSc in Environmental Entrepreneurship and the MSc of Environmental Studies. How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Engagement is Key! – Students

17. Student engagement – Waste audit Carried out as part of the class “Client-based project and Environmental Entrepreneurship in practice” How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

18. Student engagement – Waste audit Sorting and weighing How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

19. Student engagement – Waste audit How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

20. Student engagement – Waste audit Findings Engagement and behavioural change is needed! How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

21. Student engagement – Waste audit Findings How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Composition of sorted materials

22. Cleaning staff are key for implementation, monitoring and feedback. Proactively involved; understand strategy; motivated to deliver. Feedback impact on departmental SLAs Feedback impact on staff resourcing Communication and training Feedback day to day infrastructure/people issues How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Engagement is Key! – Cleaning Staff

23. Engaging Grounds Staff Grounds staff are key for monitoring external containers and managing contractor performance. External containers Location Logistics Fill levels Contractors Schedule Appropriate handling New / ad-hoc contracts (skips) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Engagement is Key! – Grounds Staff

24. Get the SLA correct Agree segregated uplift costs Agree change process KPI Agree reporting requirements and KPI Be explicit about data requirements Measuring / calculating the mass of each uplift? Data validation – density, fill level, contamination Visit site and understand their process; its illuminating! How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Engagement is Key! – Contractors

25. How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Contractor engagement

26. How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Contractor engagement

27. Successful outcomes Highly segregated Best market rates for materials Reduces contamination – better material quality Helps to raise awareness Desk side waste bins removed Effective cross-team delivery; shared success. Improved engagement routes for pending challenges: Changes to lab waste practice Changes to procurement (food packaging, ICT) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

28. Transparent face to face engagement with HODs Collective implementation with departmental staff Consultation; everyone’s opinion counts Student involvement throughout How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations So, how can you avoid a riot?

29. Your ‘Aha’ moment How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow 10% bins 90% people skills How will you bring people together? Estates and Operations

30. Questions?

31. Workshop: Designing an improved recycling system in your institution How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

32. If money and time were no barriers what would your waste management system look like? Workshop- Step 1 How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations

33. List five things you need to make your improved recycling system happen Workshop- Step 2 How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Bend as in the picture (Join yellow circles)

34. What are the barriers to implementing your improved recycling system? Workshop- Step 3 How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Estates and Operations Bend as in the picture (Join blue triangles)

35. Make a plan to remove the barriers you listed in step 3 Workshop- Step 4 Estates and Operations How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow Flip over

36. 1. 3.4. 5. End Finishing the butterfly 2. Flip and bend (Join square with square) Open blue and orange flaps and bend Bend as in picture 4 Bend in the middle as in picture 5. Open the wings- You have built up a paper butterfly!

37. Workshop Discussion