1. 1 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 1Q12 Enterprise Promotions and Programs PromotionOffer (Conditions Apply)Expires Collaborate Your Way for CS 1000 / Collaborate Your Way Made Easy for CM CYW for CS 1000: Minimum Avaya application spend. CYW Made Easy for CM: Reach 1 of 3 levels of minimum requirements, plus purchase one application package from a menu of options. Discounts applied to upgrade / uplift software, hardware, Upgrade Advantage and endpoints CYW CS 1000 – 10/31/11 CYW Made Easy – 12/30/11 Avaya Video Collaboration Pack Expanded and improved from the Early Adopter Kit. Product, full implementation and support for 10 Avaya Desktop Video Devices, 20 CM seats and 20 Avaya Aura Conferencing ports EXTEND ED12/30/ 11 Drive MidsizeSoft-bundle leveraging Avaya Aura Midsize Enterprise03/30/12 96X0 Now Discounts for popular 9600 series models including the 9620C, 9620L, 9630G, 9640, 9640G, 9650, 9650C, and 9670G. EXTEND ED03/30/ 12 B100 Now Incentive B100 Conference Room phones EXTEND ED03/30/ 12 debbiebrandt@avaya.com September 28, 2011

2. 2 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 1Q12 - Enterprise Promotions and Programs (Page 2 of 2) debbiebrandt@avaya.com September 28,2011 PromotionOffer (Conditions Apply)Expires Avaya Aura Contact Center (AACC) Multi-Media Integration Kit Global enterprise standard discount of CC agents MM enabled. Avaya CC Elite only Discount CC & UC impact: Discounts on upgrade licenses attributable to CC customers frozen since Nortel integration 03/30/12 Avaya Software Investment Protection Policy - ASIPP Loyalty credit for customers’ software investments. Especially relevant to customers looking to migrate to the latest Avaya Aura platforms for core, conferencing, messaging and contact center. Large Discounts when upgrading like-to-like software On-going Policy Trade in/Trade Up When you upgrade your Avaya phones to IP, depending on the model you are replacing you can get a trade in on retired phones On-going Policy

3. 3 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 1Q12 - Data Promotions and Programs PromotionOffer (Conditions Apply) Expires G.E.M.Discounts applied eligible data products EXTENDED 03/30/12 VENA Now!For select ERS 8800 and Avaya Data Solutions Management products. Substantial discounts EXTENDED 12/30/11 Avaya SME Voice and Data Duo Receive significant discounts on select Avaya Data Solutions when purchased with an IP Office System EXTENDED 12/30/11 debbiebrandt@avaya.com September 28, 2011

4. 4 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 1Q12 - SME Promotions and Programs PromotionOffer (Conditions Apply)Expires Think Big Provides a customer rebate incentive to drive purchase of larger IP Office system constructs, ranging from 32 to 128 users, provisioned with high value IP Office Preferred Edition software, IP phones, Multi-site networking and IP Office Advanced Edition software for Contact Center applications. 03/30/12 debbiebrandt@avaya.com September 28, 2011

5. 5 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 1Q12 - Services Promotions and Programs PromotionOffer (Conditions Apply)Expires CS1K 7.5 PASS Co- Delivery Coverage Promotion This promotion is focused on upgrading to 7.5 with attractive discounts depending on the number of licenses. 12/30/11 debbiebrandt@avaya.com September 28, 2011

6. 6 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 1Q12 - Finance Promotions and Programs PromotionOffer (Conditions Apply)Expires YES – Year End Special 0% - 60 months True Lease FMV $100K minimum 60 months True Lease FMV Rate.01667 Enterprise products eligible for True Lease: Avaya Aura*, S8xxx Enterprise Solutions, G650, G350, G700, G860 Media Gateway * Requires one S8xxx server 12/30/11 Install & funding by 03/30/2012 YES – Year End Special Lease to Own 5.99% $100K minimum Finance Lease rates: 36 months -.03027 60 months -.01923 Enterprise products eligible for Finance Lease: Avaya Aura*, S8xxx Enterprise Solutions, G650, G350, G700, G860 Media Gateway * Requires one S8xxx server 12/30/11 Install & funding by 03/30/2012 SME Year End Special 36 or 60 month lease to own finance lease for 7.99%. or 60 months True Lease option. Offer allows customers to spread out their payments over 3 or 5 years and own the system at the end. Finance Lease Rates: 36 months -.03112, 60 months -.02014 60-month FMV True Lease for 1.99% for Avaya IP Office (rate is.01749) 50% soft cost threshold applies. 12/30/11 Install & funding by 03/30/2012 debbiebrandt@avaya.com September 28, 2011