1. Mission Possible The Club Coach Program
Norma Domey, DTM
Toastmaster Leadership Institute
Montreal, January 23, 2010

2. Objectives Diagnose Present Options Select Treatment Provide the Tools
Implement Plan

3. Compliance to Commitment
Coaching:
Creates energy
Links expectation to strategic issues
Enhances teamwork
Salvages key contributors

4. How Change is Managed Matters…
Minimize disruption & Increase likelihood of success
Well Managed Change
Time
Low
High
Performance
A change is introduced
Poorly Managed Change
Duration of Disruption
No Management
Depth of Disruption
A 2006 study from Harvard Business Review found 66% of change initiatives fail to achieve desired outcomes.

5. Coaching Towards a Healthy Club
build rapport
observe, recommend solutions
help develop plan
ensure members implement plan
instil enthusiasm & responsibility for the club’s future

6. Coaches Benefit By developing team-building skills
expanding leadership
increasing facilitator/negotiator proficiency
developing diplomatic dexterity
sharing expertise
investing in Toastmasters
earning credit toward ALS

7. “Club climate” refers to the conditions that affect a club’s
What’s the Difference?
“Club climate” refers to the conditions that affect a club’s
operations
members
attitudes
willingness of guests to join

8. Making the Club Connection
1st or 2nd visit observe
develop personal rapport
actively participate
set a good example

9. Making the Club Connection
do not tell, dictate, nor criticize
guide members towards excellence (Club Coach Troubleshooting guide “How to rebuild a Toastmasters Club – Item 1158)
everyone has vested interest:
Club Officers; Club members; Area Governor; Division Governor; District Governor and especially the Coaches.
encourage open-mindedness

10. Mission Possible: Rebuilding the Team
evaluate club climate:
Moments of Truth module
next club meeting:
facilitate discussion of strengths and weaknesses identified
keep discussion positive & objective
encourage honesty
commend them for desire to restore club
recognize/praise accomplishments!!!

11. how to create right environment elements of club meeting
Master Your Meetings
TI - Catalogue # 1312
how to create right environment
elements of club meeting
club officers roles
program participants roles
program ideas
HAVE FUN!

12. Make a Model of Your Club
Meetings FOCUSED AND FUN!
PREPARATION !!!
TEACH VPE AND MEMBERS HOW TO PLAN CLUB MEETINGS

13. MEMBERSHIP MUSCLE Annual Membership Program Talk Up Toastmasters
Smedley Award
Beat the Clock!

14. Recognize Achievement
Post member progress charts every meeting
Formally recognize members achieving CC, CL, etc.
Post achievements: newsletters & Web site 4

15. Club Mission
The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. 5

16. Teach Clubs the DCP meeting 10 goals additional goals
strategies for achieving goals
resources to accomplish goals
assignments, timetables & tracking accomplishments

17. Case Studies

18. Summary Diagnose Present Options Select Treatment Provide the Tools
Implement Plan

19. Their understanding of change & their goodwill makes change successful
People run the club
Their understanding of change
&
their goodwill makes change successful
Member engagement at all levels
is at the heart of coaching

20. Chair, Club Coach Committee 2009-2010 e-mail: norma.domey@ec.gc.ca
Thank You!
Norma Domey, DTM
Chair, Club Coach Committee
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