1. Continuous Improvement Deployment Six Sigma Foundations Continuous Improvement Training Six Sigma Foundations Continuous Improvement Training freesixsigmasite

2. Key Learning Points  How is CI Deployed  What is the Infrastructure  CI Roles  Training Outlines  CI in support of the QMS  Communication & Reporting  How is CI Deployed  What is the Infrastructure  CI Roles  Training Outlines  CI in support of the QMS  Communication & Reporting freesixsigmasite

3. Deployment Orientation  Create  Focus  Discipline  Courage to Embrace Change  Create  Focus  Discipline  Courage to Embrace Change freesixsigmasite

4. Deployment Strategy  We Have  Top level vision  Processes and tools to expose the COPQ  We Need  An environment for action  Accountability  Courage to Embrace Change  We Have  Top level vision  Processes and tools to expose the COPQ  We Need  An environment for action  Accountability  Courage to Embrace Change freesixsigmasite

5. Deployment Implementation  Recognize the Risks and Resource Constraints  Communicate the Top Level Vision  Communicate the Strategy and Process  Create the Infrastructure  Deploy the Process Internally  Lean Assessments  Kaizen Events  Champion Training and Development  Black Belt Training and Local Projects  Existing Black & Green Belt *re-certification  Green Belt Training  Deploy the Process Externally  Supplier Green Belt Training and Projects freesixsigmasite

6. InfrastructureInfrastructure Strategic Tactical Operational Facilitation Teams Executive Champion Corp. Steering Committee Projects Div. & Local Steering Committee Champions / Process Owners MBB’s/ Black Belts Institutionalization Green Belts Yellow Belts / Other Team Members freesixsigmasite

7. Steering Committees  Executive Champion  CEO  Steering Committee Makeup  Executive Officers  Business Council  Local Area  Facility Leadership  Executive Champion  CEO  Steering Committee Makeup  Executive Officers  Business Council  Local Area  Facility Leadership freesixsigmasite

8. Corporate Facilitation Team V.P. Operational Excellence (Continuous Improvement) I.M. Smart Director, CI Europe & Asia Pacific Jackie Chan Director, CI The Americas Tom Cruise Master Black Belts: - Master Black Belts: - Facilitation Teams Administrative Administrative freesixsigmasite -- example --

9. Divisional & Functional Leadership Divisional & Functional Leadership Operating Division Sales/ Marketing Finance Human Resources etc Operating Division Sales/ Marketing Finance Human Resources etc freesixsigmasite

10. RolesRoles Champions & Process Owners Yellow Belt Green Belt Black Belt M.B.B. Barrier Removers and Business Stakeholders Functional CI Team Member, Aware of Tools Problem Solver, Manager, Supervisor Working Knowledge of Tools Problem Solver, Proficient with Tools Strategic Planner, Consultant, Coach, Problem Solver, Teacher, Mentor FULL TIME Positions freesixsigmasite

11. ChampionsChampions Who are these people?  Stakeholders  Respected Leaders  Responsible for Cross Functional Disciplines Leaders freesixsigmasite

12. The Role of a Champion  Responsible for the success of the project, with the Green/Black Belt  Responsible for the timely completion of the project  Relentless commitment to change/ Remove barriers  Motivates and empowers/ Recognizes, celebrates  Keeps enthusiasm at a high pitch  Ensures local ownership  Benchmarks and share best practice  Challenges convention  Prepared to deal with cultural change effects  Responsible for the success of the project, with the Green/Black Belt  Responsible for the timely completion of the project  Relentless commitment to change/ Remove barriers  Motivates and empowers/ Recognizes, celebrates  Keeps enthusiasm at a high pitch  Ensures local ownership  Benchmarks and share best practice  Challenges convention  Prepared to deal with cultural change effects Drive & Support Teams freesixsigmasite

13. Process Flow for Champions Initiate Evaluate Characterize Plan Support Close Out Potential Rework Rework Potential Avoid rework by evaluating and supporting project team Drive this process free six sigma site

14. Process Owners Who are these people?  Stakeholders  Managers / Supervisors  Responsible for business process  Process may have more than one owner Stakeholders freesixsigmasite

15. The Role of a Process Owner  Agrees with the project selection and expects results  Supports the Black Belts as active team member  Participates in the projects selection process  Provides team resources  Takes the necessary actions to realize and sustain the capability gains  Owns the implementation of actions to realize the savings  Ensures that CI training is implemented in his area  Provides project update to Steering Committee  Agrees with the project selection and expects results  Supports the Black Belts as active team member  Participates in the projects selection process  Provides team resources  Takes the necessary actions to realize and sustain the capability gains  Owns the implementation of actions to realize the savings  Ensures that CI training is implemented in his area  Provides project update to Steering Committee Drive & Implement freesixsigmasite

16. Process Users / Owners Cross-Functional Team MEASUREANALYZEIMPROVECONTROL Black Belts And Green Belts 100% INVOLVEMENT TIME Roles shift … Process Flow for Process Owners freesixsigmasite

17. Yellow Belt Who are these people?  Company Employees  From all areas of the business  Learns basics of CI methodology and an awareness of the tools Stakeholders freesixsigmasite

18. The Role of a Yellow Belt  Agrees with the project selection and expected results  Supports the Black Belt or Green Belt  May be an active team member  May provide process knowledge  Participates in team meetings  Helps to foster and perpetuate CI culture  Uses general knowledge of methodology and tools in daily efforts  Agrees with the project selection and expected results  Supports the Black Belt or Green Belt  May be an active team member  May provide process knowledge  Participates in team meetings  Helps to foster and perpetuate CI culture  Uses general knowledge of methodology and tools in daily efforts Support & Implement freesixsigmasite

19. Green Belts Who are these people?  Experts in their discipline  Managers  Technical Experts  Project Managers  Product Designers/ Engineers Who are these people?  Experts in their discipline  Managers  Technical Experts  Project Managers  Product Designers/ Engineers Influencers freesixsigmasite

20. The Role of a Green Belt  To utilize the tools within his/her day-to- day activities  To support the Black Belt as a team member  To encourage the use of the tools within his/her area of responsibility  To promote the CI culture  To utilize the tools within his/her day-to- day activities  To support the Black Belt as a team member  To encourage the use of the tools within his/her area of responsibility  To promote the CI culture Implement freesixsigmasite

21. Black Belt Who are these people?  Attributes required  Open-minded, self starter with a desire to drive change  Process, product, and organization knowledge  PC and database management skills  Demonstrated project management skills  Good presentation and facilitation skills  Good communication skills, both oral and written  Use as career development  Recommend two years, then re-instate Who are these people?  Attributes required  Open-minded, self starter with a desire to drive change  Process, product, and organization knowledge  PC and database management skills  Demonstrated project management skills  Good presentation and facilitation skills  Good communication skills, both oral and written  Use as career development  Recommend two years, then re-instate Full Time Practitioners freesixsigmasite

22. The Role of a Black Belt  To be a change agent  To apply the right tool at the right time  To facilitate the team through the tools  To challenge existing beliefs  Work with other Black Belts to share best practices  Mentor Green Belt candidates  Participate in training of Green Belts  Train Yellow Belts  To be a change agent  To apply the right tool at the right time  To facilitate the team through the tools  To challenge existing beliefs  Work with other Black Belts to share best practices  Mentor Green Belt candidates  Participate in training of Green Belts  Train Yellow Belts Change Agent freesixsigmasite

23. Master Black Belt Who are these people?  Attributes required  Out-of-the-box thinker, self-starter with a desire to drive change  Skilled in the art of teaching and mentoring others  Statistical tools expert  Demonstrated project management skills  Good communication skills, both oral and written  Use as career development  Part of career path  Recommend two years, then re-instate Who are these people?  Attributes required  Out-of-the-box thinker, self-starter with a desire to drive change  Skilled in the art of teaching and mentoring others  Statistical tools expert  Demonstrated project management skills  Good communication skills, both oral and written  Use as career development  Part of career path  Recommend two years, then re-instate Full Time Practitioners freesixsigmasite

24. The Role of a Master Black Belt  To be a change agent to drive the culture of CI  To mentor, train, and coach others  To facilitate the team through the tools  To challenge existing beliefs  Work with other MBB’s to instil best practices across Divisional and Corporate arenas  To be a Strategic Planner  Participate in training of Green Belts and Black Belts  To be a change agent to drive the culture of CI  To mentor, train, and coach others  To facilitate the team through the tools  To challenge existing beliefs  Work with other MBB’s to instil best practices across Divisional and Corporate arenas  To be a Strategic Planner  Participate in training of Green Belts and Black Belts Change Agent freesixsigmasite

25. Types of Training (typical)  Awareness  Corp. Steering Committee (One Day)+(GB)  Divisional Leadership (Two Days w/ Mgm’t coach)  Practitioners  Yellow Belt (1 Day)  Champions (5 Days)  Green Belts (2 sessions of 5 days each over 2 months)  Black Belts (GB + 2 sessions of 5 days each over 2 months)  Master Black Belts (Two Years Post BB)  Suppliers (Green Belts)  Customers / Distributors (TBD)  Awareness  Corp. Steering Committee (One Day)+(GB)  Divisional Leadership (Two Days w/ Mgm’t coach)  Practitioners  Yellow Belt (1 Day)  Champions (5 Days)  Green Belts (2 sessions of 5 days each over 2 months)  Black Belts (GB + 2 sessions of 5 days each over 2 months)  Master Black Belts (Two Years Post BB)  Suppliers (Green Belts)  Customers / Distributors (TBD) freesixsigmasite

26. Training for Green & Black Belts Train Apply Plan Review Train Review Train Apply Plan Review Train Plan Review Module 1 Module 2 Module 3 Module 4 Plan Apply 4 to 6 Months total Modules 1 & 2 are GB training Modules 3 & 4 Minitab & exploring some subjects in more detail 40% Lean 40% Six Sigma 20% Managing Change freesixsigmasite

27.  Facilitates best practice sharing (projects)  Reduces complexity  Ensures everyone has the most current tools Develop a Website freesixsigmasite

28. CI Deployment Six Sigma Foundations Continuous Improvement Training Six Sigma Foundations Continuous Improvement Training freesixsigmasite