1. Group Members: Angela Lee Dragon Pak Gary Wong Peter Petrov Suki Chan MGTO650N Managing Organizational Change Managing Xerox’s MDC

2. Agenda IssueReasons 1)The 2 CHOICES for John Clendenin 2)Why there are 2 choices? Three lens Interpersonal skills 3)Impact analysis for different path 4)Our Suggestion AnalysisSuggestion

3. Agenda Issue Reasons John’s 2 choices 1)Move to head logistic optimization OR 2)Remain as the head of MDC with an additional two-year commitment AnalysisSuggestion

4. AgendaIssue Reasons AnalysisSuggestion TOO successful ? John’s achievements in MDC

5. AgendaIssue Reasons AnalysisSuggestion ChallengesStrategies Political Lens Limited resources Different interests Cultural Lens “Close-knit society” Eccentrics banded together by an eccentric Strategic Lens Corporate objective:  ROA Limited support within the USMG in multinational approach Created his human capital step-by-step “Caught the waves”, knew “underwater currents” Encouraged teamwork and fair treatment Behind-the-scenes role / a lobby man Overlapped job responsibilities Set “a bar” high / long term oriented Understood stakeholders’ interests Honored customer requirements

6. AgendaIssue Reasons AnalysisSuggestion Evaluation of Clendenin’s Interpersonal Skills Stayed close with his colleagues Built credibility and trust Sharpened and maintained employee involvement Constructed manageable stress

7. AgendaIssueReasons Analysis Suggestion Hidden FORCES pressurizing these 2 choices

8. STAY SHIFT AgendaIssueReasons Analysis Suggestion To ease tension / seek harmony To transfer skills To extend power base To remain in comfort zone To stay on career track To extend his social capital To increase knowledge To be super successful again To remove threat To secure his own power base To extend his social capital by promoting his support to MDC Fred Hewitt John Clendenin Top Management John Clendenin

9. AgendaIssueReasons Analysis Suggestion STAY SHIFT To extend his social capital To increase knowledge To be super successful again Cons Pros Cons Pros To extend power base To remain in comfort zone To stay on career track Limited knowledge about other organizations’ operation No room for “fantastic growth” – super performance Unable to ease resentment among corporation Need to build the new power base at risks Nature of job changed from independent dept to one of the many others

10. AgendaIssueReasons Analysis Suggestion

11. AgendaIssueReasonsAnalysis Suggestion Suggestion for John MOVE TO NEW POSITION 1.Prospect in MDC is diminishing 2.Consolidate wider foundation 3.Negotiate to promote his peer in MDC

12. AgendaIssueReasonsAnalysisSuggestion Q uestions? - Thank you! - Thank you!