1. Cintas has several channels for uniform clothing wearers to communicate their needs. Consistent and timely communication with timely and proper follow-up is the key to a solid, well run program that eliminates the need for management involvement or wasted productive time. The components of the Cintas communication system are:  Tell sales service representative during one of his weekly visits Call office and speak with customer service representativeCall office and speak with customer service representative Place service request tag on soiled garment prior to pick-upPlace service request tag on soiled garment prior to pick-up Send in monthly postage paid cardSend in monthly postage paid card Monthly account management visitsMonthly account management visits Like any system, the success of Cintas’ communication network is based upon execution and training. These are vital components to a safe/effective running uniform program. Customer Service  Empowered Route Service People  Account Managers  Customer Service Representatives  Call Management  Central Computer Based  Frequency & Types of Requests  Both Phone & Written  Individual Request Performance Requirement 12: Communication Systems

2. Communication Systems— Customer Satisfaction

3.  Cintas scored #1 as the “Industry Leader in Providing Excellent Customer Service  Customer Request System tracks all incoming calls for quick resolution  CSI measures levels of customer satisfaction for each Cintas location  Mystery Shopper Program

4. Communication Systems— Service Sales Reps.

5. Communication Systems—Customer Request System  All incoming customer calls are documented  On the first call, an immediate plan of action is agreed upon with customer  Customer satisfaction is guaranteed

6. Wearer Education  Ensures Wearer Acceptance  Promotes Safer Work Environment  Examples: Informational Brochures CD/DVD’s Internet Tools

7. Program Management Resources  Custom Web Site Capabilities  Locally Served  Documented Policies and Procedures  Program Flexibility

8. COM Custom Site Programs

9. Benefits to the Customer Eliminates Errors Instant communication to Cintas Quicker turn time on orders Employees do not have to remember items, they can choose by picture. Specific pricing for MD Anderson High level of security Personalizes the experience – Testronics logos, items, and prices Reduce administrative time, tracking time (saves customer money) Management Reports On-line Programs

10. ‘Knit Shirts’ FRC Products Purchase Programs On-line Programs

11. Rental Program Choose Garment  Color  Size  Sleeve length  Program Customized to Your Program Rental Coverall Parts Department Shirt/Pants Jackets Shirts Only Pants Only Cotton Cover-All FRC Cover-ALL Ask Cintas On-line Programs

12. Size Change Information On-line Programs

13. Reports FAQs Reports Contractors Report Usage and Invoice Ask Cintas On-line reports designed by MD Anderson On-line Programs