1. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 1 7 The Seven Transforming Actions

2. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 2 7 The Seven Transforming Actions

3. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 3 Typical reaction to feedback… “It’s my fervent hope, Tom, that those are meaningless statistics.”

4. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 4 Learning Agility: “Above or below the line?” Above the line: Curious and Open Below the line: Defensive and closed Key to shifting: Wonder questions Learning as top priority Appreciate all feedback

5. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 5 7 The Seven Transforming Actions

6. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 6 Reading people…

7. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 7 Emotional Awareness: “Use your whole body” Self Others FeelingsActions Self-awareness: “I can identify my feelings and intuitions.” “I know my strengths and challenges.” Relationship Management: “I build trust with others.” “I easily give and receive feedback.” “I resolve disagreements with others so that all feel satisfied.” Social awareness: “I can acknowledge the perspective of others.” “I can empathize with the feelings of others.” Self-management: “I express my feelings in skillful ways.” “I experience high energy levels”

8. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 8 7 The Seven Transforming Actions

9. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 9 No heroes, please… It doesn’t help matters any when he keeps muttering, ‘A good captain goes down with his ship.’”

10. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 10 Authenticity: “Stay out of the Triangle” Hero: “I’ll save the day!” Villain: “You are to blame!” Victim: “Poor me!” Corporate Drama

11. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 11 7 The Seven Transforming Actions

12. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 12 Finger pointing… “If we’re being really honest, it was your decision to follow my recommendation that cost you money.”

13. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 13 Accountability: “Claim don’t Blame” Accountability = 100% Responsibility + Clear Agreements 100% Responsibility 0% Responsibility 200% Responsibility VictimVillain/Hero

14. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 14 7 The Seven Transforming Actions

15. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 15 Avoiding spin…

16. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 16 Candor: “Big “T”, Little “t”” Factual What happened Video Camera view Opinions Judgments Interpretations Assumptions Big T Little t Learn to state the unarguable truth

17. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 17 7 The Seven Transforming Actions

18. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 18 Poor strategy…

19. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 19 Genius/Brilliance: True passion Great productivity with great ease Competent: Doesn’t satisfy Others do it better Excellence: Positive feedback Do better than most Incompetent: Negative feelings Most do it better 80% 20% Increasing energy Genius: “Commit to Genius: 80/20 rule”

20. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 20 7 The Seven Transforming Actions

21. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 21 Looking for the Positive…

22. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 22 Appreciation: “Attitude of gratitude” Listen Empathize Appreciate Care Be playful Blame Criticize Complain Disrespect Stonewall “I appreciate you for _____.” Guidelines for Appreciation: Be genuine Be specific Relationship: BuildersBusters

23. Created by The Hendricks Institute and published in “Radical Change, Radical Results” 23 7 The Seven Transforming Actions