1. International Experience II

2. Learning Objectives Be familiar with Government to Government Air Services Agreement Understand the role of the ICAO Differentiate the various air traffic rights Develop a tourist-friendly image

3. International Airline Rules and Regulators 1)International Civil Aviation organization (ICAO) Agency of the United Nations that promotes the safe and orderly growth of civil aviation

4. International Airline Rules and Regulators Set international standards e.g. air navigational facilities, air operations, airports, airworthiness of aircraft, and communications

5. Bilateral Agreements Definition :- Scheduled service between a point in an airline’s home country and a point in another an airline must have the approval of its own government and of the government of the foreign country

6. Beyond rights Beyond the agreed points of destination For example, USA allows SQ to fly to LAX and SFO but the spore government would like to fly to other destinations Boston, Seattle and Dallas etc.

7. Frequency and capacity 1)Frequency :- number of scheduled flights allowed per week 2)Capacity :- number of seats made available during a particular period, usually calculated per week

8. Air Services Agreement Air Services Agreement :- agreement between two countries on how their planes can fly through its territory.

9. Examples of Air Services Agreements AIR SERVICES AGREEMENT 1.Agreement between Malaysia/France for Air Services between and Beyond Their Respective Territories Signed: 21.5.1964 - Kuala Lumpur 2.Agreement between Malaysia/New Zealand for Air Services between and Beyond Their Respective Territories Signed: 29.2.1968 - Kuala Lumpur

10. Examples of Air Services Agreements 3.Agreement between Malaysia/Federal Republic of Germany on Air Services between and Beyond their Respective Territories Signed: 23.7.1968 - Kuala Lumpur 4.Agreement between Malaysia/Ceylon for Air Services between and beyond Their Respective Territories. Singed: 7.9.1969 - Colombo 5.5. Air Services Agreement between Malaysia/Bulgaria Signed: 11.3.1970 - Kuala Lumpur

11. Sovereign to Open Skies First Freedom”: The right to fly through another country’s territory without landing; “Second Freedom”: The right to land in another country for non-commercial ends; “Third Freedom”: The right to disembark in another country, passengers, cargo and mail embarked in the territory of same nationality as the transporter’s;

12. Sovereign to Open Skies “Fourth Freedom”: The right to embark in a country passengers, cargo and mail destined to the territory of same nationality as the transporter’s; “Fifth Freedom”: The right to embark passengers, cargo and mail in a country of different nationality from the transporter’s, with destination to other country of the Subregion, or outside it, also of different nationality from the transporter’s.

13. International Air Travel Experience Amenities In-flight shopping Documentation Jet Lag

14. Tourist-Friendly image From checking in your home country to checking out from your host country Trolley must be free rather than placing a deposit Signs should be clearly indicated and not vague

15. Tourist-Friendly image First impressions count Taxi drivers also play an important role in ensuring the safety of the passengers Front-line staff e.g. Front office executives, reception and many others

16. Summary We are able to understand the importance of air service agreements that enables its commercial flights to fly from one destination to another. All travellers will also go through the different phases of international travel experience.