1. Copyright © 2011– World Customs Organization Copyright © WCO-OMD 2011 WCO Management Development Tools Conference:”The Role of Customs Regulation in the Economic Security in the Globalization Context” Section 4: Management of Customs system and ways of improvement Vitali Mikeladze Director WCO Europe Regional Office for Capacity Building 27 January 2012 Baku

2. Copyright © 2011– World Customs Organization WCO RCK on Simplification and Harmonisation of Customs Procedures Istanbul Convention Nairobi Convention/Johannesburg Convention Revised Arusha Declaration WCO Harmonised System (2012) etc.

3. Copyright © 2011– World Customs Organization WCO CB Instruments WCO CB Strategy (2003) SAFE FoS - to secure ITSC and facilitate GT- 2005; two pillars; 4 elements, 17 standards) WCO “Columbus” Programme - 26/01-2012: 166 members, 120 Columbus, 115 DMs, 83 on Second phase (Europe: 49, 16, 15DMs) Customs in the 21st Century (June 2008) WCO Data Model (encompasses SW) TRS Integrity development programme WCO Regionalisation strategy (RVC, ROCB, RTC)

4. Copyright © 2011– World Customs Organization Customs HR Development Distance learning El-System (CLiKC-Customs Learning and Knowledge Community): more that 150 modules on 3-5 languages, 250 hours, 2500 pages, interactive, via Internet PICARD (Partnership in Customs Academic Research Development), 80 Universities: a) curriculum development for customs related education (WCO Professional standards, formal recognition process (7 Universities) b) research (CBM, Integrity, Performance management, World Customs Journal, annual conferences, etc.). Annual IT Conference/exibition

5. Copyright © 2011– World Customs Organization Customs HR Development Annual Customs Technology conference/exibition Career Development programme (6 weeks fellowship) Japan-WCO HR Development programme in Public Finance (at the National Graduate Institute for Policy Studies, Tokiyo) Different CB Compendiums (RM, SW, CBM, PCA, AEO etc.) Management Development programme (2 weeks workshop, 12 modules)

6. Copyright © 2011– World Customs Organization Leadership and Management Development Workshop Module 1 - Introduction Module 2 - Elements of a Modern Customs Administration Module 3 - Strategic management Module 4 - Self-evaluation Module 5 - Leadership Module 6 – Visioning

7. Copyright © 2011– World Customs Organization Leadership and Management Development Workshop Module 7 - Management Styles and Situational Leadership Module 8 – People Management Module 9 - Promoting Integrity Module 10 – Negotiation Skills Module 11 – Communications Module 12 - Change Management

8. Copyright © 2011– World Customs Organization Module 1 Presentation of the workshop & Introduction of participants  Management Development as WCO priority  Capacity building and Customs modernization  Skills necessary to be an effective strategic manager in a Customs environment  Creation of an atmosphere conducive to learning  Ground rules of the workshop  Understanding the roles of facilitators and participants  Time – 70 minutes

9. Copyright © 2011– World Customs Organization Module 2 Elements of a Modern Customs Administration  7 dimensions of a modern Administration, based on the WCO Diagnostic Framework  Analysis of the requirements of these elements to better understand Customs modernization  Overview of key international standards and best practices in the area of Customs  Overview of Customs in the 21 st Century  Time – 120 minutes

10. Copyright © 2011– World Customs Organization Module 3 Strategic management  Concept of Strategic management – its application in the administration  Defining Leadership – What is it?  Presentation on PICARD  Introduction to the Personal Development Pyramid  ‘Knowing yourself’ – an issue for leaders  Increasing awareness for qualities  Time – 240 minutes

11. Copyright © 2011– World Customs Organization 11 Personal Development Pyramid “Spirit” Mission Values Beliefs Qualities Behaviours Environment

12. Copyright © 2011– World Customs Organization Module 4 Leadership and Management self-evaluation  Self-assessment of own leadership and management skills  Validate understanding of skills  Identify strengths and weaknesses – develop a personal development action plan  Individual exercise with coaching support from facilitators and co-participant  “Being a partner” - applying some basic coaching principles  Time – 30 minutes  Throughout the duration of the workshop

13. Copyright © 2011– World Customs Organization Module 5 Leadership  Distinction between Leadership and management  Focus on raising self-awareness  Leadership in action – behaviours of leadership and its impact  Story-telling  Leadership and future – imagining an ideal World  Awaken the leader through greater self-awareness - body, mind, emotions and spirit  Servant leadership – “parent of the world”  Time – 245 minutes

14. Copyright © 2011– World Customs Organization Module 6 Visioning  Understanding the administration’s vision statement and beyond  Visioning at the organizational level and at the “work area” level  Difference between mission, vision, strategy, and organizational values  Visioning as an ongoing process  “Walk the walk and talk the talk”  Time – 175 minutes

15. Copyright © 2011– World Customs Organization Module 7 Management Styles and Situational Leadership  Understanding your own management style and that of the administration  Identifying your preferred style  Understanding and experiencing various management styles  Situational Leadership – its four dimensions  Leader: Work and Person  Worker: Task Maturity, Commitment and beyond  Time – 175 minutes

16. Copyright © 2011– World Customs Organization Module 8 People Management  HR Management vs People Management  Achieving results through others  Motivation  Delegation  Coaching & Feedback  Performance management  Time – 360 minutes

17. Copyright © 2011– World Customs Organization Module 9 Promoting Integrity  Integrity and corruption in the Customs environment  Broad concept of integrity: anti-corruption, professional conduct  Impact on objectives, organisation, people, stakeholders,  Organisational response: integrity development in the Customs context – based on the Revised Arusha Declaration  Anti-corruption pipeline  Role of the manager in the promotion of integrity in the workplace - concrete actions that should be taken  Personal values and integrity  Time – 220 minutes

18. Copyright © 2011– World Customs Organization Module 10 Negotiation Skills  Negotiations in the Customs context – role play  Manager as a negotiator on a daily basis  Best practices and lessons learned  Time – 120 minutes

19. Copyright © 2011– World Customs Organization Module 11 Strategic Communication Skills  Managing strategic communications – achieving results through effective communications  What is it? and how to apply strategic communications  Strategic communications in practice – identifying good examples  Segmentation and stakeholder analysis  Time – 150 minutes

20. Copyright © 2011– World Customs Organization Module 11 Personal Communication  Why is personal communication important for a manager  How can one improve his/her communication skills  What can have an impact on communication: -Body language -Filters  Emotional intelligence  Time – 180 minutes

21. Copyright © 2011– World Customs Organization Module 12 Change Management  Change management principles and concepts  Consolidate many other skills acquired and issues covered  Types of changes and drivers for change  Role of manager in managing change  Change and personal transition process  How can the manager lead people to accept change  Time – 120 minutes

22. Copyright © 2011– World Customs Organization Module 12 Change Management  Organizational change management  Familiarize with Kotter’s 8-step approach to change management  Apply concepts to practical Customs cases  Time – 185 minutes

23. Copyright © 2011– World Customs Organization Other LMD modules  9-day core programme  1-day for optional modules  Possible modules: -Business case preparation -Project proposal preparation -IT governance -Corporate risk management -Performance measurement -Diversity in the workplace -Time management -Conflict resolution -Others?

24. Copyright © 2011– World Customs Organization Europe Office for CB in Baku Regional Vice Chair – CA of Norway WCO Regional Office for Capacity Building in Baku(ROCB): Facilitating implementation of SAFE Columbus programme by Members Facilitating Customs-to Customs cooperation Enhancing exchange of best practices within the region Promoting establishment of consultation mechanisms between Customs and Business Coordinate implementation of CB programmes in Europe region To develop and maintain partnership with key regional stakeholders To coordinate the use and implementation of WCO tools and best practices 6 Regional Training Centers

25. Copyright © 2011– World Customs Organization Europe Office for CB in Baku To promote and where appropriate manage WCO Secretariat’s activities in the region Promoting WCO modern HR development programmes (PICARD) Maintaining a team of WCO accredited experts (CMA, Ta, E-Trainers) Coordinating activities of RTCs (Azerbaijan Hungary, Kazakhstan, Macedonia, Russia, Ukraine): Scientific Journal, research materials, ROCB web-portal (CLiKC, database of NTCs and research material) Scientific Journal- your articles are welcome

26. Copyright © 2011– World Customs Organization WCO Europe’s ROCB IN Baku IS OPEN FOR COOPERATION WITH ACADEMIA: Natiq Aliyev str., 4a 1025 – Baku, Republic of Azerbaijan Tel:+994 12 464 3134/35 Fax:+994 12 464 3136 E-mail:vitali.mikeladze@customs.gov.az THANK YOU