1. Libraries for 21 st Century communities …………………………………….…………………………………………………………………………………………………………........

2. ……………………………………. 02 Public libraries support well- being, encourage reading, spread knowledge, contribute to learning and skills and help to foster identity, community and a sense of place for people of all ages, backgrounds and cultures. …………………………………………………………………………………………………………........

3. ……………………………………. 03 …………………………………………………………………………………………………………........

4. ……………………………………. 04 …………………………………………………………………………………………………………........

5. ……………………………………. 05 …………………………………………………………………………………………………………........

6. Library Services Meet Key Policy Agendas ……………………………………. 06 Improving the economy Increasing social mobility Making places better Supporting learning Connecting communities …………………………………………………………………………………………………………........

7. Context ……………………………………. 07 Complex social, political, economic and public management environment Changing user expectations Understanding that environment and adapting accordingly. …………………………………………………………………………………………………………........

8. ……………………………………. 08 …………………………………………………………………………………………………………........

9. ……………………………………. 09 …………………………………………………………………………………………………………........ Councils have a clear duty to provide a ‘comprehensive and efficient’ library service ‘Duty to Involve’ 2009 DCMS policy statement “The modernisation of public libraries”

10. ……………………………………. 010 …………………………………………………………………………………………………………........

11. Case study: Newcastle Before : – 2001 ‘fair’ one star service. – Inward looking – Unresponseive After : Visits up; membership up Living room in city Branches with different offers Colocations Poised for change again Customer service ……………………………………. 011 …………………………………………………………………………………………………………........

12. ……………………………………. 012 xxxx.xxxxxxx@xxx.xxx.xx www.mla.gov.uk …………………………………………………………………………………………………………........