1. Financial Roadshow 2007 Credit Management (August) By: John Cotterell

2. RMIT UniversitySlide 2 The Team John Cotterell – Manager Amarjit Kaur – ARG Liason/TPC’s Chintha Ranwala – Student Accounts Paul Hamilton – Trade Debtors Lee Murphy – Trade Liason/Support Varun Khanna – Student Accounts TBC – DCA Accounts

3. RMIT UniversitySlide 3 Areas of Responsibility Student Debtors (2) Trade Debtors (1) TPC & ARG Support (1) DCA Accounts (1) Investigations & Reports (1)

4. RMIT UniversitySlide 4 Student Debtors Contacts – Surname (A-L) – 51771 Surname (M-Z) – 52231 Email- Studentaccounts@rmit.edu.auStudentaccounts@rmit.edu.au

5. RMIT UniversitySlide 5 Trade Debtors Contacts – Collections/Disputes – 51734 Credit Checks/Reports – 52778 Email – Tradeaccounts@rmit.edu.auTradeaccounts@rmit.edu.au

6. RMIT UniversitySlide 6 ARG Liason/TPC’s Contacts – All Enquiries – 53649 Email – Creditmanagement@rmit.edu.auCreditmanagement@rmit.edu.au

7. RMIT UniversitySlide 7 DCA Accounts Contacts – All Enquiries – 52231 Email – DCAaccount@rmit.edu.auDCAaccount@rmit.edu.au External Agents – Dun & Bradstreet Citibureau ( NCML) * DCA – Debt Collection Agencies

8. RMIT UniversitySlide 8 Functions of Credit Department Assessment of Credit Risk – Good Credit processes will strive to accept all business, but they must continuously assess and monitor in place to control high risk customers. Establishment of Credit Terms & Limits – Terms (Days) and Limits should take into account the risk. The Limits can not simply be the value of the invoice, post sales. Monitoring & Control of Debt – This includes ensuring; * Agreed Terms & Credit Limits are being adhered to and appropriate – ( Annual Reviews to be put in place). * All High Risk Debtors are kept under tight control. * Major customers must also be watched carefully as they account for a high proportion of the ledger and therefore cashflow. Collection of Payment – Collections to be made solely by the credit management department, in a manner that creates optimum cashflow whilst ensuring continuity of good business.

9. RMIT UniversitySlide 9 Creating Invoices To save time and possibly avoid frustrations, it always pays to check FD33 Display Credit Management before starting to create an invoice.

10. RMIT UniversitySlide 10 Credit Used

11. RMIT UniversitySlide 11 Credit Limit Confirmation

12. RMIT UniversitySlide 12 Account Blocked ( See Tick)

13. RMIT UniversitySlide 13 Check Notes (Double Click on Texts)

14. RMIT UniversitySlide 14 How we can help? This process of checking account status briefly prior to invoice raising will hopefully prevent invoices being half raised before matters surrounding credit limits come to light at your level. Then by bringing specific issues to our attention will assist Credit Management in assessing the credit limit and amending as appropriate as soon as possible.

15. RMIT UniversitySlide 15 Credit Limits Credit Limits across all segments are under review. In the policy currently under review it is our intent to set high fixed value credit limits for our non commercial customers. (I.E. Accounts starting 5*** & 6****). This will hopefully allow freer and smoother invoicing within confirmed contractual arrangements. A suggestion would be to give all 5** accounts a set credit limit of $50,000 ( unless sighted contracts advise otherwise), and all 6**** accounts a set credit limit of $1,000,000 (unless sighted contracts advise otherwise). Of course Credit Management will still, through a detailed and confirmed dunning process, monitor days overdue and act accordingly within revised policy

16. RMIT UniversitySlide 16 Calculating a Credit Limit Whilst checks still need to be made to confirm the correct credit limit for an account, a simple calculation to assist the Credit Department is to request twice the monthly invoice value. This allows an invoice to be raised in the second month, whilst the one from the previous month still sits within terms or has recently fallen outside terms. Of course if this went on into the 3 rd month, the dunning process may well have blocked this account until payments or any issues have been resolved. This more accurate guide will again make invoice raising quicker and smoother whilst the limit is accurate and customer remains within agreed terms.

17. RMIT UniversitySlide 17 Disputing Invoices Moving forward departmental contacts are likely to be removed from invoices, to assist in prompter payment receipts and logging of disputes. The logic is that once an invoice is sent out, the first department that need to be aware of any payment/dispute is accounts receivable and the invoice will be redesigned to reflect that. Once this has been approved in design, a copy will be sent out for viewing. Prompt payment receipt and processing, and timely logging of disputes, will update accounts and block invoices so that the most up to date and accurate presentation of an account is made.

18. RMIT UniversitySlide 18 Once a dispute has been logged and invoice blocked, the dispute will immediately be passed out to school/portfolio for investigation. Any payment disputes will initially be investigated by the Credit Management department.

19. RMIT UniversitySlide 19 Payments As mentioned with disputes, the design of the invoice is under review to advise of more accurate and timely payments. This will hopefully be achieved, by making the invoice clear in remittance details ( customer no.), and also payment methods and addresses. The sending of cheques to other areas of the university needs to be discouraged, and the use of cash books is to be significantly decreased over the coming months. The removal of this and directing to automated areas, will allow credit card details to be processed and checked immediately.

20. RMIT UniversitySlide 20 Collections Whilst there may be frustration in payment delays, please do not contact customers directly over outstanding accounts. It may appear helpful, yet debt collection is now a legal minefield and by acting outside legislation and guidelines you may put yourself under severe risk of financial penalty. All staff are currently undergoing formal training re the ASIC Debtor Guidelines and National Privacy Act, and along with our established external agents, all proper steps will be made to recover outstanding debt. Feel free to contact me directly, if you have any concerns re the above.