2. Presentationto BPM Partners Conference Tim Swindell 19 th April 2005

3. What does CMGL do? What were our financial reporting issues? What was our solution? How has it worked out in practice? What are the ongoing issues? Agenda

4. Claims Management Group Limited is a leading provider of outsourced claims and insurance management services that are offered to Lloyd's Underwriters, London Market Companies, General Insurers and FTSE quoted Corporations. CMGL has managed to blend traditional values of utmost integrity, professionalism and quality with the solution orientated needs of today's businesses. Through the creation of strong, open relationships with clients and the application of technology, we have demonstrated innovative risk solutions that protect your bottom line. CMGL is a dynamic, successful company that has emerged as a leader in the provision of third party claims and insurance services.

5. international network claims and insurance management solutions and services London Market,Corporates and General Insurers “Claims Management Group Limited, with an international network focused on chosen markets, provides a wide range of tailored claims and insurance management solutions and services to the London Market, Corporates and General Insurers.”

6. …to protect the financial assets of our clients by reducing the Total Loss Costs through the utilisation of Best Practices. Best Practices.... methodology which identifies and implements those claim / reinsurance tasks, by line of business, that provide the best economic outcome. Our Operating Philosophy

7. Our Clients? COX SYNDICATE MANAGEMENT LIMITED SAGA SHELL

8. 230,000 claims $5.2bn Gross Claims liabilities $1.8bn of Reinsurance Recoverables 8 Syndicates representing £0.9bn OYC Over 570 staff 12 offices in 8 Countries Under Management Today

9. “LIVE” “RUN-OFF”“RUN-OFF” “LIVE” What do we offer? Lloyd’s: BPO & Agency Mgmt Reinsurance Management Credit Control & Debt collection Arbitration & Actuarial Corporate/ Statutory/Regulatory Reporting Commutation Management Run-off Underwriting Support ClaimsManagement IT SUPPORT Stand Alone orIntegrated

10. What are our capabilities? Our Intellectual Capital

11. Client Service: Cycle of Improvement Addingvalue to our Clients Continually Reviewing and Going to the “Next Level” of Quality and Service Tailored Services and Solutions agreed with Clients Highly Professional Staff dedicated to providing Quality Claims and Insurance Management Best Practices and Total Loss Cost Management Stick to core business proposition

12. Financial Overview - Growth

13. Growth issues: Complexity of reporting demands –Multi dimension –International Integrity of data Consistency of data

14. Where we were: Legacy systems Excel complexity Over-reliance on un-integrated reporting systems

15. Solution issues: Cost Maintenance Control Flexibility Management

16. Financial Accounts Resource Data Salary/Ad Hoc Data Warehouse OLAP Cube OLAP Cube LoadBuildView CODA Financials SAP Lotus Notes etc Data Transformation Services SQL Server Datamart Analysis Services Web Front End GEAC Reporting & Budgeting Business Intelligence Architecture

17. Outcomes: Process enhancement Data integrity Control of resources as well as financials Understanding our costs

18. Key Reporting Requirements: Common Platform Desktop Reporting Multi-currency Complex Group Reporting Intuitive and User Friendly Secure Access Reduce Manual Processes Multi-Dimensional Modelling

19. Desktop Management Reporting Template Views Presentations Announcements Financial Intranet Web Front End Topic and Menu Selections Published Reports

20. Desktop Management Reporting

23. Excel Services:- Power of Excel Review & Analyse Automate Month End Ad Hoc View Building Interactive with Data Low Maintenance Training Negligible

24. Competitive Advantage Internal reporting with customer profile Business control Business understanding Flexible and friendly Confidence in service delivery

25. Overview Efficient Integrated Return On People Return On Processes Data Becomes Valued Information Enterprise Insight Return On Data Increased Value to Our Business Stable Platform Economic Sense Return On IT

26. Ongoing issues: Reporting timescales Controlled multicurrency Understanding complexity Integration of additional client systems Supplier promises

27. What’s next for C³ at CMGL? Forecasting & business modelling New business pricing Consolidation of client system reporting