1. 1 Team Characteristics Group committed to a common goal or purpose Clear roles and responsibilities that are interdependent Communication structure that fosters the sharing of information Group has a sense of mutual accountability Quinn et al (2003) Becoming a Master Manager 3 rd Ed., New Jersey, John Wiley & Sons

2. 2 Team Concepts Avoid ambiguity and role conflict Consider this:- There was an important job to be done and Everybody was asked to do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realised that Everybody wouldn’t do it. It ended up that Everybody blamed somebody when actually Nobody asked Anybody. Assemble and disassemble teams in line with changing goals Create a mix of people with technical, functional and personal competencies

3. 3 Team Concepts Avoid role overload (not enough time or resource for the task in hand) Value differences and success whilst not favouring or isolating individuals Team Leader must lead and (paradoxically) all team members to lead Develop trust Belief in common goal Willing to act and help others Open and honest with people Willing to share information Get to know each other.