1. Schaffer Library of Health Sciences E-Journals Troubleshooting Guide Reference: 262-5532 Circulation: 262-5530 Click here to begin

2. How are you accessing the journal? Electronic Journals A-to-Z Through a Database Through the Web

3. Electronic Journals A-to-Z Are you on the AMC Network? YESYES Are you using Citrix? YESYES Go Back to Previous Page Return to the Beginning

4. Using Citrix Problems with Citrix? YES NO Return to the Beginning Go Back to Previous Page

5. Getting more help Contact Information Services Help Desk for 24/7 assistance Phone: 262-5000 E-mail: helpdesk@mail.amc.eduhelpdesk@mail.amc.edu Return to the Beginning Go Back to Previous Page

6. What’s the problem? I can’t find the journal title on A-to-Z When I click the journal or article link, it asks for a username & password or paymentWhen I click the journal or article link, it asks for a username & password or payment I can’t get the PDF of the article to open There is no PDF link available Return to the Beginning Go Back to Previous Page

7. No PDF—Articles in HTML format only HTML format is designed for online viewing –Text will usually have active links –Images, figures, and charts may need to be clicked on to enlarge Printing HTML Format Return to the Beginning Go Back to Previous Page

8. Printing in HTML format Best Practice: look for a print-friendly link or icon: If this is not available, click File - Print Preview from Internet Browser before printing Note: Printing articles in HTML format won’t provide journal page numbers. Return to the Beginning Go Back to Previous Page

9. Journal title Check for typos – A-to-Z has no spell-check feature Not sure what an abbreviation stands for? Click hereClick here Searching A-to-Z tips Search using part of the journal title Search by abbreviation Advanced searching Verify citation Click here to use PubMed’s Advanced SearchClick here Still not finding the article? Click hereClick here Return to the Beginning Go Back to Previous Page

10. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

11. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

12. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

13. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

14. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

15. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

16. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

17. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

18. Looking for alternative access Check Google—type full journal or article title in Google search box using quotes. Or try accessing journal from the publisher website. (http://www.google.com)http://www.google.com Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for ILL logon page)(Click here for ILL logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

19. PubMed’s Journal Database (Click here to go to this website) (Click here to go to this website) Type journal abbreviation into the search box and click “Go” If multiple title entries display, click on desired title link Journal information will appear Return to A-to-Z and search using full journal nameA-to-Z Return to the Beginning Go Back to Previous Page

20. Partial title searching in A-to-Z Type in part of a journal title to bring up a listing of all journal titles with that word(s) Return to the Beginning Go Back to Previous Page

21. Using abbreviations in A-to-Z Use the asterisk (*) after all abbreviations, and then click on “Search” Return to the Beginning Go Back to Previous Page

22. Advanced searching in A-to-Z Use to find an exact title match Can also search by publisher, ISSN, or subject Return to the Beginning Go Back to Previous Page

23. PubMed’s Advanced Search On PubMed’s homepage, click the Advanced Search link to the right of the search boxPubMed’s homepage Type in available citation information and click “Search”. Click “Add More Citation Search Fields” link to type in other fields, such as volume, issue, and page numbers. TIP Return to the Beginning Go Back to Previous Page

24. Article isn’t available full-text Be sure to check the date range listed in A-to-Z. These are the years the Library has online access to. Does your article fall within this range? YES NO Return to the Beginning Go Back to Previous Page

25. Date range is outside of A-to-Z listing If the article is outside the date range, a username and password or payment may be asked for This usually means the Library does not have online access to this material Occasionally the date range shown may not match actual access. It is suggested to click the journal link anyway to check on date availability. Please notify the Library if dates differ. Click here for other options Return to the Beginning Go Back to Previous Page

26. Usernames & passwords in A-to-Z Check A-to-Z listing to see if there is a username and password listed. If so, use this to access the article. If username and password don’t work, try another link listed under journal title or call the Library at 262-5532 If there is no other link available, or if the other links don’t have the dates you need, click hereclick here Return to the Beginning Go Back to Previous Page

27. Trouble with A-to-Z links? Look for other access options (Click here)Click here Contact Library Staff Phone: 262-5532 E-mail: library@mail.amc.edulibrary@mail.amc.edu If calling after 5 pm or on weekends, please call 262-5530 Return to the Beginning Go Back to Previous Page

28. Problems with PDFs Look for a PDF link within the article and click if available Does the PDF open? YES NO Return to the Beginning Go Back to Previous Page

29. Problems with PDFs Look for a PDF link within the article and click if available Does the PDF open? YES NO Return to the Beginning Go Back to Previous Page

30. The PDF opens Print or save PDF file using Adobe icons Click printer icon to print article Click disk icon to save article to your computer or external device Return to the Beginning Go Back to Previous Page

31. The PDF opens Print or save PDF file using Adobe icons Click printer icon to print article Click disk icon to save article to your computer or external device Return to the Beginning Go Back to Previous Page

32. PDF link does not open Check Internet browser settings and make sure Pop-up Blocker is disabled (under Tools) Do you have Adobe Reader on your PC? If yes, click hereclick here If not, do you have administrative rights to your PC? YES NO NOT SURE Return to the Beginning Go Back to Previous Page

33. PDF link does not open Check Internet browser settings and make sure Pop-up Blocker is disabled (under Tools) Do you have Adobe Reader on your PC? If yes, click hereclick here If not, do you have administrative rights to your PC? YES NO NOT SURE Return to the Beginning Go Back to Previous Page

34. Installing Adobe Reader Go to this website: http://get.adobe.com/reader/http://get.adobe.com/reader/ Click link to download desired version Note: Adobe Reader only allows users to view a PDF. To modify a PDF, users need to have the full version of Adobe Acrobat. Return to the Beginning Go Back to Previous Page

35. Installing Adobe Reader Go to this website: http://get.adobe.com/reader/http://get.adobe.com/reader/ Click link to download desired version Note: Adobe Reader only allows users to view a PDF. To modify a PDF, users need to have the full version of Adobe Acrobat. Return to the Beginning Go Back to Previous Page

36. Getting permission Contact Information Services Help Desk for 24/7 assistance Phone: 262-5000 E-mail: helpdesk@mail.amc.eduhelpdesk@mail.amc.edu Return to the Beginning Go Back to Previous Page

37. Getting permission Contact Information Services Help Desk for 24/7 assistance Phone: 262-5000 E-mail: helpdesk@mail.amc.eduhelpdesk@mail.amc.edu Return to the Beginning Go Back to Previous Page

38. More PDF troubleshooting Right click on PDF link. Select “Save target as.” Save document and then open it from saved location. Still not working? Your computer may need to have its settings adjusted. Contact Information Services Help Desk for 24/7 assistance: Phone: 262-5000 E-mail: helpdesk@mail.amc.eduhelpdesk@mail.amc.edu Return to the Beginning Go Back to Previous Page

39. More PDF troubleshooting Right click on PDF link. Select “Save target as.” Save document and then open it from saved location. Still not working? Your computer may need to have its settings adjusted. Contact Information Services Help Desk for 24/7 assistance: Phone: 262-5000 E-mail: helpdesk@mail.amc.eduhelpdesk@mail.amc.edu Return to the Beginning Go Back to Previous Page

40. What database are you using? PubMed EBSCO Web of Science Other Return to the Beginning Go Back to Previous Page

41. How are you accessing PubMed? Through the AMC Intranet (via Network or Citrix) Best way to access Offers LinkOut options By going to pubmed.gov Return to the Beginning Go Back to Previous Page

42. Accessing PubMed outside AMC PubMed is freely on the Web at pubmed.gov Be aware that this site does not offer Schaffer Library’s LinkOut (full-text) options Once you have your citation(s), remember to: Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Click here to check for other ways to access article(s) Return to the Beginning Go Back to Previous Page

43. Full-text in PubMed Schaffer Library has LinkOut icons for articles available online (blue icon) and available in print (maroon icon) Does your article have a blue icon? YES NO Return to the Beginning Go Back to Previous Page

44. No blue icon could mean: The Library doesn’t have online access to article If available, click publisher link icon Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z You are not accessing PubMed through Schaffer Library’s custom links Click here for other ways to access article Return to the Beginning Go Back to Previous Page

45. Blue icon is available Click icon on PubMed abstract page Does the icon bring up the full-text article? YES NO Return to the Beginning Go Back to Previous Page

46. Full text available Articles are available in HTML format and/or PDF. Choose PDF when available. For PDFs, use toolbar in PDF window to print or save article Having trouble with the PDF link? Click here for help with PDFsClick here for help with PDFs Return to the Beginning Go Back to Previous Page

47. Where is the full text? Some links will take you to the journal publisher site, instead of the article Are you at the publisher’s site? YES NO Return to the Beginning Go Back to Previous Page

48. Where is the full text? Some links will take you to the journal publisher site, instead of the article Are you at the publisher’s site? YES NO Return to the Beginning Go Back to Previous Page

49. Where is the full text? Some links will take you to the journal publisher site, instead of the article Are you at the publisher’s site? YES NO Return to the Beginning Go Back to Previous Page

50. Where is the full text? Some links will take you to the journal publisher site, instead of the article Are you at the publisher’s site? YES NO Return to the Beginning Go Back to Previous Page

51. Publisher site Every publisher site is different Look for an Archive, Past Issues, Table of Contents, or similar link on website Click on desired link Refer to article citation to locate by title, author, year, volume, and/or page number Click on PDF link when available Return to the Beginning Go Back to Previous Page

52. Publisher site Every publisher site is different Look for an Archive, Past Issues, Table of Contents, or similar link on website Click on desired link Refer to article citation to locate by title, author, year, volume, and/or page number Click on PDF link when available Return to the Beginning Go Back to Previous Page

53. Linking error Does the link bring you to an error message? YES NO Return to the Beginning Go Back to Previous Page

54. Broken links The link has become invalid If available, check publisher link Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Click here for other ways to access article Return to the Beginning Go Back to Previous Page

55. Where are you being linked to? Another database A choice of databases Article abstract full text links are not available or you are asked for a username & password or payment Resource availability window Return to the Beginning Go Back to Previous Page

56. Another database If you end up in a new database, search for the article again Tip: Try searching for author’s last name and then limit by year or journal title Still having trouble? Contact Schaffer Library at 262-5532 or e-mail library@mail.amc.edulibrary@mail.amc.edu If calling after 5 pm or on weekends, call 262-5530 Return to the Beginning Go Back to Previous Page

57. A choice of databases Try one of the database links Does this bring you to the full text article? If not, try the other link. Still not there? Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Click here for other ways to access article Return to the Beginning Go Back to Previous Page

58. Full-text in EBSCO All citations have a blue Schaffer Library icon Click on blue icon to check for full text access Does the link bring you to the full text? YES NO Return to the Beginning Go Back to Previous Page

59. Here’s the abstract—where is the full text? If there is no link to the full text or if asked for a username & password or payment, the Library may not have online access to this article Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Click here for other ways to access article Return to the Beginning Go Back to Previous Page

60. Here’s the abstract—where is the full text? If there is no link to the full text or if asked for a username & password or payment, the Library may not have online access to this article Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Click here for other ways to access article Return to the Beginning Go Back to Previous Page

61. Resource Availability window Provides links to Schaffer Library’s online catalog and Interlibrary Loan page BUT…article may still be available online Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Return to the Beginning Go Back to Previous Page

62. Full-text in Web of Science All citations will show this icon: Does the link bring you to the full text? YES NO Return to the Beginning Go Back to Previous Page

63. Full text available Articles are available in HTML format and/or PDF. Choose PDF when available. For PDFs, use toolbar in PDF window to print or save article Having trouble with the PDF link? Click here for help with PDFsClick here for help with PDFs Return to the Beginning Go Back to Previous Page

64. Full text available Articles are available in HTML format and/or PDF. Choose PDF when available. For PDFs, use toolbar in PDF window to print or save article Having trouble with the PDF link? Click here for help with PDFsClick here for help with PDFs Return to the Beginning Go Back to Previous Page

65. Full text available Articles are available in HTML format and/or PDF. Choose PDF when available. For PDFs, use toolbar in PDF window to print or save article Having trouble with the PDF link? Click here for help with PDFsClick here for help with PDFs Return to the Beginning Go Back to Previous Page

66. Full text available Articles are available in HTML format and/or PDF. Choose PDF when available. For PDFs, use toolbar in PDF window to print or save article Having trouble with the PDF link? Click here for help with PDFsClick here for help with PDFs Return to the Beginning Go Back to Previous Page

67. Where is the full text? Some links will take you to the journal publisher site, instead of the article Are you at the publisher’s site? YES NO Return to the Beginning Go Back to Previous Page

68. Searching for full text in Google Are you on the AMC Network or Citrix? YES NO Return to the Beginning Go Back to Previous Page

69. Searching for full text in Google (continued) Access to most journals is through IP authentication, which allows you to access to journal content directly from the publisher site Search for the journal title or article title Use quotes around title to retrieve more relevant results TIP NEXT Return to the Beginning Go Back to Previous Page

70. Searching for full text in Google (continued) Journal title search Are you at the publisher site? YES NOYESNO Article title search Are you looking at the full-text of the article? YES NO No relevant results found? Click hereClick here Return to the Beginning Go Back to Previous Page

71. Where are you being linked to? Article abstract full text and PDF links are not available or full text and PDF links ask for a username & password or payment Error message Somewhere else Return to the Beginning Go Back to Previous Page

72. Broken links The link has become invalid If available, check another link to the journal or article from the Google results page Click here for other ways to access article Return to the Beginning Go Back to Previous Page

73. Looking for alternative access Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for logon page)(Click here for logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

74. Looking for alternative access Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Check Library’s print holdings through the online catalog: http://webcat.amc.edu/http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for logon page)(Click here for logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

75. Looking for alternative access Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for logon page)(Click here for logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

76. Looking for alternative access Check A-to-Z (Library’s authoritative listing of journals available online) Click here for A-to-ZClick here for A-to-Z Check Library’s print holdings through the online catalog: http://webcat.amc.edu/ http://webcat.amc.edu/ Not available in print? Request article through Interlibrary Loan (ILL) (Click here for logon page)(Click here for logon page) Call 262-5532 or e-mail library@mail.amc.edu for more help. After 5 pm or on weekends, please call 262-5530library@mail.amc.edu Return to the Beginning Go Back to Previous Page

77. Searching outside the AMC Network Not recommended, as Library journal subscriptions will not be recognized Most links to articles will ask for payment or a username & password Click here for other ways to access article Return to the Beginning Go Back to Previous Page

78. Contact the Library for more help Call Reference at 262-5532 E-Mail library@mail.amc.edulibrary@mail.amc.edu If calling after 5 pm or on weekends, please call 262-5530 Return to the Beginning Go Back to Previous Page

79. Contact the Library for more help Call 262-5532 E-Mail library@mail.amc.edulibrary@mail.amc.edu If calling after 5 pm or on weekends, please call 262-5530 Return to the Beginning Go Back to Previous Page