1. ALMA MATER STUDIORUM – UNIVERSITA’ di BOLOGNA SEDE di FORLI' Scuola di Economia Management e Statistica IP2014SLIDESLectureMB9SHORT SUSTAINABLE REFURBISHMENT, RETROFIT, ENERGY MANAGEMENT IN HOUSING Real and perceived performances in sustainable refurbishment Structural and operative measures massimo.bianchi@unibo.it

2. M.Bianchi References ( Theory ) Products and services tracking in excellence management, 7th World Congress for Total Quality Management, Vol. I, Sinergie Cueim 25-27 June 2002, pp. 317- 331 "The municipalities' services for the development and support of small and medium enterprises".Working Papers des Institut für Wirtschaftswissenschaften der Universität Salzburg 17-20 april 2002, n° 9 ( http.//www.sbg.ac.at/wiw/scherrer/). Managerial and evaluation problems in development projects of transition countries.,International Symposium on Learning Management and Technology Development in the Information and Internet Age. The convergent paths of Public and Private Organizations. Bologna 21-22 Novembre 2002, Economia Aziendale 2000WEB, n. 1, 2004, www.ea2000.it Trust impact in the renewal of management systems :Theoretical problems and empirical evidences for boundary maintaining. Submitted to Economic Research, Publishing forecast on December 2004. 2012 ( With J.Sligoriceniene, A.Kaklauskas,D.Strelmikienè) Multiple criteria decision support system for the assessment of energy generation technologies considering the dimension of values, International Journal of Strategic Property Management, V.16,n° 4, Dec. 2012,Routledge, ISSN1648-715 X (2014) ( Con L.Tampieri ) Beyond the social network analysis in the study of project networks. Organizing Growth. Theories and Practices, WOA 2014 27-28 Udine Marzo 2014

3. The good environment for advanced enterprises The effectiveness of various forms of science and technology (S&T) capacity- building initiatives, including technopoles, incubators, and high- technology industry clusters is a powrfull tool in the new culture of energy management and built environment restructuring. ( UN Network of Technology Parks and Incubation Schemes ) Technoparks really act as vehicles for the commercialization of new technologies. ( Slavo Radosevic and Marat Myrzakhmet about Kazakhstan Techno Parks )

4. Targets Services to grant Needs to satisfy Resources Human Professional Financial Economical Managerial Knowledge PROCESSINGRESULTS The Organizational Process

5. Producers Industrie Technicians professionals Environment Public Bodies AUDIT Companies Stakeholders Charter Agencies Consumers Individuals Families Organizations Sources the Evaluation of Universities Performances

6. ECEZAD Quality Basic elements ( and indexes ) or Performance

7. EFFECTIVENESS Producers Evaluation ADEQUACY Third Part Evaluation EFFICIENCY Consumers Evaluation From Evaluation to Performance Indexes

8. ECEZAD EZ Basic elements ( and indexes ) of Performance ( and its derivates ) AD = EC / EZ EC AD

9. ParameterIP2014 Vuota Housing Refurbishment Mission PARAMETERSINDEXES TargetResourceResult EFFICACYEFFICIENCYADEQUACY Upgrading qualifications Education of People Diffusion of good practices In practice......

10. The Performance main Perspectives Perceived Performance – Derived from subjective evaluations ( Like from questionnaires or independent evaluations ) Effective Performance – Calculated on the basis of objective indexes

11. Some topics to think about in the evaluation of energy saving performances AD = EC / EZ OK ! ?

12. The three levels of co-ordination By negotiation ( Governance ) By programs ( Management ) By standardization ( Operative Units )

13. In most researches Perceived Performance didn’t correspond to the Effective one

14. HOW TO ORGANIZE OPERATIVE UNITS Cluster ( Concentration ) and Networking ( Dissemination ). Not an enterprise for a project but a project for enterprise

15. The basis of networking What is the starting point of push strategies ? – The financial support. – The entrepreneurial leadership. – The committment Push approach Pull approach

16. Push and pull approach sto business creation PUSH – Professional training – Financial support and facilities – To realize an economic dimension PULL – The committment – The fulfillment of committment and learning process – The making of a stabilized structure of links with customers and suppliers

17. …and place correctly on the international Chess Board ( m.Penza ) DEFINING THE COMPETITIVE ADVANTAGE… -Market size -Finance -Logistic - Cost of Key factors -Oil & Energy -Commodities -Quality of environment SUSTAINABLE REFURBISHMENT, RETROFIT, ENERGY MANAGEMENT IN HOUSING ????? ESTABLISH STANDARDS of Efficiency,Effectiveness and Adequacy