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EPSON STAMPING ISO 9000 1 REV 1 2/10/2000.

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Presentation on theme: "EPSON STAMPING ISO 9000 1 REV 1 2/10/2000."— Presentation transcript:

1 EPSON STAMPING ISO 9000 1 REV /10/2000

2 AIM OF TRAINING To promote awareness and understanding of ISO
EPSON STAMPING AIM OF TRAINING To promote awareness and understanding of ISO 9000 standards and its requirements among staff. To communicate our Quality Policy and Objectives for ensuring its understanding at all levels. To explain how we will achieve our quality policies and objectives. To educate all the staff to perform their activities in accordance with the documented procedures. 2 REV /10/2000

3 INTRODUCTION WHAT IS ISO 9000 ?
EPSON STAMPING INTRODUCTION WHAT IS ISO 9000 ? ISO 9000 describes fundamentals of quality management systems, and specifies the terminology for quality management systems. 3

4 ISO 9000 : 1994 ISO 9001, Quality systems ISO 9002, Quality systems
EPSON STAMPING ISO 9000 : 1994 ISO 9001, Quality systems Model for quality assurance in design / development, production, installation and servicing ISO 9002, Quality systems Model for quality assurance in production, installation and servicing ISO 9003, Quality systems Model for quality assurance in final inspection and test ISO 9004, Quality management & quality system elements - Guidelines 4

5 Quality System Elements
EPSON STAMPING GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994 Quality System Elements ISO 9001 ISO 9002 ISO 9003 4.1 Management Responsibility Ö 4.2 Quality System 4.3 Contract Review 4.4 Design Control N.A. 4.5 Document and Data Control 4.6 Purchasing 4.7 Control of Customer-Supplied Product 4.8 Product Identification and Traceability 4.9 Process Control 4.10 Inspection and Testing 5

6 Quality System Elements
EPSON STAMPING GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994 Quality System Elements ISO 9001 ISO 9002 ISO 9003 4.11 Control of Inspection, Measuring and Test Equipment Ö 4.12 Inspection and Test Status 4.13 Control of Non-conforming Product 4.14 Corrective and Preventive Action 4.15 Handling, Storage, Packaging, Preservation and Delivery 4.16 Control of Quality Records 4.17 Internal Quality Audits 4.18 Training 4.19 Servicing N.A. 4.20 Statistical Techniques 6

7 ISO 9000 : 2000 ISO 9001, Quality management systems
EPSON STAMPING ISO 9000 : 2000 ISO 9001, Quality management systems Specifies requirements for demonstrating an organization’s capability to provide products that meet customer and applicable regulatory requirements. (Revision of ISO 9001 : 1994, ISO 9002 : 1994 and ISO 9003 : 1994) ISO 9004, Quality management systems - Guidelines for performance improvements 7 7

8 ISO 9001 : 2000 5 Clauses : 4.0 Quality Management System
EPSON STAMPING ISO 9001 : 2000 5 Clauses : 4.0 Quality Management System 5.0 Management Responsibility 6.0 Resource Management 7.0 Product Realization 8.0 Measurement, Analysis and Improvement 8

9 4 Quality Management system
EPSON STAMPING 4 Quality Management system The organization shall establish, document, implement, maintain and continually improve its quality management system in accordance with ISO 9001 requirements. 9

10 4 3 2 Document Hierarchy Quality Manual Level 1 Quality Procedure
EPSON STAMPING Document Hierarchy Quality Manual Level 1 2 Quality Procedure 3 Work Instruction 4 Data 10

11 Document Hierarchy (Cont’d)
EPSON STAMPING Document Hierarchy (Cont’d) Level 1 Level 1 : Quality Manual Explanation of overall quality system of Stamping Division. QM 11

12 Document Hierarchy (Cont’d)
EPSON STAMPING Document Hierarchy (Cont’d) Level 2 Level 2 : Quality Procedure Conventions relating to operation methods and responsibilities related to carry out some specific task or operation. QP 12

13 Level 3 Document Hierarchy (Cont’d) Level 3 : Work Instruction
EPSON STAMPING Document Hierarchy (Cont’d) Level 3 Level 3 : Work Instruction Describes conditions, criteria, methods, procedures and responsibilities related to carry out some specific task or operation. WI 13

14 Level 4 Document Hierarchy (Cont’d) Level 4 : Data
EPSON STAMPING Document Hierarchy (Cont’d) Level 4 Level 4 : Data Type of records, forms, cards, etc. 14

15 Why the need for Documentation?
EPSON STAMPING Why the need for Documentation? It describes the management system. It provides a positive means of communicating company’s policy and requirements. It defines process control and provides for quality control. It ensures continuity of the system through controlled changes. It provides the basis for auditing. What is written carries authority and provide record for reference. 15

16 5 Management Responsibility
EPSON STAMPING 5 Management Responsibility 5.1 Management commitments Top management shall provide evidence of its commitment by: a) communicating the importance of meeting customer requirements b) establishing Quality Policy and Quality Objectives c) conducting management reviews 16

17 5 Management Responsibility
EPSON STAMPING 5 Management Responsibility 5.2 Customer focus Top management shall ensure that customer needs and expectations are determined, converted into requirements and fulfilled with the aim of achieving customer satisfaction. 17

18 5 Management Responsibility
EPSON STAMPING 5 Management Responsibility QUALITY POLICY 5.3 Quality policy Top management shall ensure that the Quality Policy: a) includes a commitment to meeting requirements and to continual improvement b) is communicated and understood c) is reviewed for continuing suitability 18

19 QUALITY ASSURANCE QUALITY Quality policy of Singapore EPSON
EPSON STAMPING Quality policy of Singapore EPSON QUALITY ASSURANCE QUALITY We build quality into our product in every process by all the staff performing to their maximum capacity. 19

20 CUSTOMER FIRST Customer satisfaction Quality policy of Singapore EPSON
EPSON STAMPING Quality policy of Singapore EPSON CUSTOMER FIRST CUSTOMER SATISFACTION Customer satisfaction is our first priority in our activities and we constantly improve to achieve it. 20

21 FACT CONTROL “Go to the real location, Look at the real thing, and
EPSON STAMPING Quality policy of Singapore EPSON FACT CONTROL We act on the decision from realities principle : “Go to the real location, Look at the real thing, and Consider the real circumstances.” 21

22 5 Management Responsibility
EPSON STAMPING 5 Management Responsibility 5.4 Planning Quality objectives : Top management shall ensure that Quality objectives are established at relevant functions within the organization. The objectives shall be measurable and consistent with the Quality Policy. 22

23 98 % OR HIGHER in the Fiscal Year 2000.
EPSON STAMPING SEP STAMPING QUALITY OBJECTIVES To attain a LOT PASSING RATE of 98 % OR HIGHER in the Fiscal Year 2000. LOT PASSING RATE = No. of Lots Passed No. of Lots Inspected X 100 % Definition : 23

24 PROCESS YIELD RATE = SEP STAMPING QUALITY OBJECTIVES
EPSON STAMPING SEP STAMPING QUALITY OBJECTIVES To attain a PROCESS YIELD RATE of 99.5 % OR HIGHER in the Fiscal Year 2000. PROCESS YIELD RATE = Definition : Total GOOD Quality Parts (k) Total Quantity Produced (k) X 100 % 24

25 DIE SET MAKING F-COST = SEP STAMPING QUALITY OBJECTIVES
EPSON STAMPING SEP STAMPING QUALITY OBJECTIVES To attain a DIE SET MAKING F-COST of 3 % OR LOWER in the Fiscal Year 2000. Total F-Cost Total Sales X 100 % Definition : DIE SET MAKING F-COST = 25

26 5 Management Responsibility
EPSON STAMPING 5 Management Responsibility 5.4 Planning Quality planning Top management shall ensure that the resources needed to achieve the quality objectives are identified and planned. 26

27 5 Management Responsibility
EPSON STAMPING 5 Management Responsibility 5.5 Administration Responsibility and authority Management representative Internal communication QM Quality manual Control of document Control of quality records 27

28 5 Management Responsibility
EPSON STAMPING 5 Management Responsibility 5.6 Management review Management review shall be conducted at planned intervals to ensure its continuing suitability, adequacy & effectiveness. 28

29 6 Resource Management 6.1 Provision of resources
EPSON STAMPING 6 Resource Management 6.1 Provision of resources The organization shall determine and provide the resources needed: a) to implement and improve the processes. b) to address customer satisfaction. These resources include people, suppliers, information, infrastructure, work environment & financial resources. 29

30 6 Resource Management 6.2 Human resources
EPSON STAMPING 6 Resource Management 6.2 Human resources 6.2.1 Assignment of personnel The assigned personnel shall be competent on the basis of applicable education, training, skills and experience. GREAT JOB 30

31 6 Resource Management 6.2 Human resources
EPSON STAMPING 6 Resource Management 6.2 Human resources 6.2.2 Training, awareness and competency The organization shall : a) identify competency needs for personnel performing activities affecting quality ; b) Provide training to satisfy these needs ; 31

32 6 Resource Management 6.2 Human resources
EPSON STAMPING 6 Resource Management 6.2 Human resources 6.2.2 Training, awareness and competency (cont...) The organization shall : c) Evaluate the effectiveness of the training provided ; d) Maintain appropriate qualifications & training records. 32

33 6 Resource Management 6.3 Facilities
EPSON STAMPING 6 Resource Management 6.3 Facilities The organization shall provide and maintain the facilities to ensure that the facilities continue to meet operational needs. Equipment Workspace Communication Hardware & software Transport 33

34 6 Resource Management 6.4 Work environment
EPSON STAMPING 6 Resource Management 6.4 Work environment The work environment is a combination of human and physical factors. These factors influence motivation, satisfaction and performance of people, potentially enhancing the performance of the organization. 34

35 6 Resource Management 6.4 Work environment (cont...)
EPSON STAMPING 6 Resource Management 6.4 Work environment (cont...) Examples of human factors affecting the work environment include : creative work methodologies and opportunities for greater involvement of all people safety rules and guidance, including use of protective equipment special facilities for people in the organization 35

36 6 Resource Management 6.4 Work environment (cont...)
EPSON STAMPING 6 Resource Management 6.4 Work environment (cont...) Examples of physical factors affecting the work environment include : light vibration pollution noise hygiene heat cleanliness air flow humidity 36

37 7 PRODUCT REALIZATION 7.1 Planning of realization processes
EPSON STAMPING 7 PRODUCT REALIZATION 7.1 Planning of realization processes Product realization is that sequence of processes required to achieve the product. SECONDARY PROCESSES QA INSPECTION START CUSTOMER REQUIREMENTS INSPECTION DELIVERY DESIGN OF DIE-SET MASS PRODUCTION END DIE-SET ASSEMBLY FIRST ARTICLE 37

38 7 PRODUCT REALIZATION 7.1 Planning of realization processes (cont...)
EPSON STAMPING 7 PRODUCT REALIZATION 7.1 Planning of realization processes (cont...) In planning the processes for realization of product, the organization shall determine: quality objectives for the product the need to provide resources and facilities verification and validation activities, and the criteria for acceptability records to provide confidence of conformity of the processes and resulting product 38

39 7 PRODUCT REALIZATION 7.2 Customer-related processes
EPSON STAMPING 7 PRODUCT REALIZATION 7.2 Customer-related processes Identification of customer requirements product requirements availability, delivery and support Review of product requirements conducted prior to acceptance of an order to ensure: Customer communication contract review 39

40 7 PRODUCT REALIZATION 7.3 Design and / or development
EPSON STAMPING 7 PRODUCT REALIZATION 7.3 Design and / or development Design and / or development planning The planning shall determine: stages of design processes review, verification and validation activities responsibilities and authorities 40

41 7 PRODUCT REALIZATION 7.3 Design and / or development
EPSON STAMPING 7 PRODUCT REALIZATION 7.3 Design and / or development Design and / or development inputs 41


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