1. ZAVAROVALNICA TRIGLAV, d.d. page 1 R ISK M ANAGEMENT IN I NSURANCE BUDVA, 18 OCTOBER 2012 Author: Dr. Mojca Piškurić Chief Risk Officer

2. ZAVAROVALNICA TRIGLAV, d.d. page 2 Risk Management Basics  Risk management is a corporate activity  risk management ≠ underwriting (upravljanje rizicima ≠ preuzimanje rizika)  Risk management is a process  how the decisions are taken  what business activities are undertaken  what business activites are rejected (limits…)

3. ZAVAROVALNICA TRIGLAV, d.d. page 3 Three Lines of Defence in Risk Management Board of directors, underwriters, investment managers, sales, claims, etc. Risk management service, risk committee Internal audit department Active risk mgmt Risk mgmt system setup Risk mgmt system oversight

4. ZAVAROVALNICA TRIGLAV, d.d. page 4 Risk Management Process

5. ZAVAROVALNICA TRIGLAV, d.d. page 5 Risks of a Life Insurance Company According to Solvency 2:  investment risks (market, credit)  actuarial risks (mortality, longevity, disability, etc.)  lapse risk  expense risk  CAT risk  operational risks (processes, people, systems, external)

6. ZAVAROVALNICA TRIGLAV, d.d. page 6 Typical Risk Profile  Market risks represent more than 40% of overall risk  because of ALM risk of life insurance  Biggest core business risks are lapse and expense  lapse  directly linked to deteriorating economic conditions  expense  competition is driving up commisions (tied agents and brokers) in our region

7. ZAVAROVALNICA TRIGLAV, d.d. page 7 Typical Risk Profile (cont.)  Actuarial risks are typically very small  this type of risks measures possible errors in actuarial methods  Operational risks are linked to business voulme  CAT risk typically reflects lapse and expense development

8. ZAVAROVALNICA TRIGLAV, d.d. page 8 How To Set the Risk Appetite  Use appropriate measurable indicators  dividend payments  target capital adequacy surplus  accounting profit  zero tolerance risks  Consider wider economic circumstances  Make sure the indicators are relevant to business

9. ZAVAROVALNICA TRIGLAV, d.d. page 9 Who Influences Risk Appetite Life insurer Owners, investors Legislation, Supervisory agency employees Policyholders Other stakeholders

10. ZAVAROVALNICA TRIGLAV, d.d. page 10 Key Strategic Risks  Financial risks (capital and cashflow pressures)  Competition  Regulatory actions  HR risks (staffing, knowledge, fraud)  Structural resources (software systems, proprietary information)  Internal bottlenecks

11. ZAVAROVALNICA TRIGLAV, d.d. page 11 Conclusion An efficient risk management system addresses key strategic risks and uses transparent methods to achieve favourable business results.