1. COMPUTER REPAIR AND REPLACEMENT
September (HMR Modified)

2. MULTI-LEVEL TECHNICAL ASSISTANCE
The NTC and AARP Foundation, TAX-AIDE (National Office) provide technical support to all volunteers for computers and printers.
GraceWorkz was introduced into the process of computer Repair/Replacement in Nov 2013
All requests for computer repair/replacement are submitted thru
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3. Computer Repair and Replace
Only Laptops and Desktops marked as “OK” (working) on the last submitted inventory will be eligible for GraceWorkz repair or replacement (*see 2014 exception)
IRS-owned, personally-owned, and site- sponsor-owned equipment are not covered by the GraceWorkz contract
*Veronica is allowing an exception to the “OK” status rule for this year ONLY!
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4. Laptops To Be Returned to Graceworkz
Computers that MUST be returned to GraceWorkz after replacement (except those under warranty):
HP Models: 6715b, 6735s, 6910p
Dell Models: 1520, 3500, 3550
Lenovo Models: B560, B590
All others (including donated) should be locally disposed of; they should NOT be sent to GraceWorkz
After replacement, Mark Replaced Computers as RP on next inventory and remove after 1 Year
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5. Laptop Repair and Replace Guide
There should not be any local repair of AARP Foundation Tax-Aide owned equipment except for the following:
AC Power Adapters – local purchase authorized
External Batteries – local purchase authorized
Certain computers will not be repaired
(example: broken screen)
If a computer purchased by AARP Foundation Tax- Aide is replaced, it MUST be returned to GraceWorkz. They should NOT be kept locally for spare parts or stripped in any way
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6. Lost or Stolen Computers
Lost or Negligence
Not eligible for replacement
Stolen - Provide National Office with Police Report to be eligible for Replacement
If no police report, computer(s) are not eligible for replacement
**Change for upcoming season if only one computer is stolen no police report is required. All other procedures must be followed.
Use the status ST and remove from the inventory after 1 year.
If computers are found; National should be informed so computer (s) can be redistributed to other States
If put back on State inventory, next reported computer will not be replaced when broken
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7. Laptop Repair and Replace
To request Computer repair/Replacement submit request to cc: TCS and use the following format:
CUSTODIAN NAME: 
Address: 
Phone Number:
Computer Model: 
Computer Serial Number: 
Asset Tag: 
State:                                    TCS:                                                      
Computer Problem: 
This format ensures needed info is provided;
basis for tracking and reports
keeping everyone in loop
future Inventory feed
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8. Laptop Repair and Replace
GraceWorkz Computer Repair/Replace will Open October 15, 2014
Continue to submit all computer repair requests during the Tax Season
GraceWorkz Computer Repair and Replacement will Close APRIL 30, 2015
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9. Laptop Repair and Replace
Volunteers - contact TC/TCS with hardware and networking questions first
TCS can recommend computer custodian contact the NTC via AARP Tax-Aide National Office
TaxAideTech National assistance number for laptop repair and networking issues
, Toll Free: ext 6099
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10. Printer Repair and Replace
Volunteers - contact GraceWorkz contacts Barbara Kaiser or Kaye Curry
IRS-owned, personally-owned, and site-sponsor- owned equipment are not covered by the GraceWorkz contract
IRS provides cartridges for IRS printers
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11. 2014 SMT/TCS Training - Dallas
Are There Any?
Questions???
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