1. Houston, We Have a Problem. When Things go Wrong Ed Carter & Steve Hoffer Information Security Office Ohio University

2. Identity Theft Ed Carter & Steve Hoffer Information Security Office Ohio University

3. The Federal Trade Commission The Federal Trade Commission The nation's consumer protection agency, collects complaints about companies, business practices, and identity theft. Ed Carter & Steve Hoffer Information Security Office Ohio University

4. spam@uce.gov If you receive an email that you think might be a scam, forward it to the FTC and it will be stored in a database that law enforcement agencies use to generate legal cases. Ed Carter & Steve Hoffer Information Security Office Ohio University

5. The internet Crime Complaint Center The internet Crime Complaint Center The IC3 is a partnership between the FBI, the National White Collar Crime Center, and the Bureau of Justice Assistance, whose mission is to serve as a vehicle to receive, develop, and refer criminal complaints related to cyber crime. Ed Carter & Steve Hoffer Information Security Office Ohio University

6. Your State Attorney General Your State Attorney General In addition to the FTC, you can also file a complaint with your state Attorney General's office if you think you may be a victim of fraud. Your state Attorney General's office handles a wide range of complaints related to consumer protection. Ed Carter & Steve Hoffer Information Security Office Ohio University

7. reportphishing@antiphishing.orgreportphishing@antiphishing.org – In addition to forwarding spam to spam@uce.gov, you can also forward spam to reportphishing@antiphishing.org. The Anti-Phishing Working Group is a consortium of ISPs, security vendors, financial institutions and law enforcement agencies that use this email to fight phishing. spam@uce.govreportphishing@antiphishing.org spam@uce.govreportphishing@antiphishing.org Ed Carter & Steve Hoffer Information Security Office Ohio University

8. www.bbb.org The Better Business Bureau accepts complaints from consumers against businesses or services, and is dedicated to fostering an ethical business environment. Ed Carter & Steve Hoffer Information Security Office Ohio University

9. Identity Theft Place a "Fraud Alert" on your credit reports, and review those reports carefully. Notifying one of the three nationwide consumer reporting companies is sufficient. Place a "Fraud Alert" on your credit reports, and review those reports carefully. Notifying one of the three nationwide consumer reporting companies is sufficient. Close any accounts that have been tampered with or established fraudulently Close any accounts that have been tampered with or established fraudulently File a police report with local law enforcement officials. This is an essential step in claiming your rights File a police report with local law enforcement officials. This is an essential step in claiming your rights Report your theft to the Federal Trade Commission, online, by phone, or by mail. Report your theft to the Federal Trade Commission, online, by phone, or by mail.online More info check out http://www.identitytheft.info More info check out http://www.identitytheft.infohttp://www.identitytheft.info TransUnion: www.transunion.com, 1-800-680-7289www.transunion.com Experian: www.experian.com, 1-888-EXPERIAN (397-3742)www.experian.com Equifax: www.equifax.com, 1-800-525-6285www.equifax.com Ed Carter & Steve Hoffer Information Security Office Ohio University

10. Virus Infection Do NOT panic!! 1.Distinguish between a virus and a "normal" hardware or software problem. 2.Identify the virus 3.Gather information 4.Locate the virus 5.Remove the virus 6.Verify the virus is gone Ed Carter & Steve Hoffer Information Security Office Ohio University

11. Trojan It is a harmful piece of software that looks legitimate. Ed Carter & Steve Hoffer Information Security Office Ohio University

12. Hard Drive Crash Very important to have a backup Call an expert!! Ed Carter & Steve Hoffer Information Security Office Ohio University

13. The Ohio University Information Security Office 160 West Union Street Athens, OH 45701 (740) 566-SAFE security@ohio.edu Ed Carter & Steve Hoffer Information Security Office Ohio University

14. Mission Laptop Security Mission Laptop Security Ed Carter & Steve Hoffer Information Security Office Ohio University

15. Visit OnGuradOnline.gov and click on “File a Complaint” to learn how to respond if problems occur when your online. Ed Carter & Steve Hoffer Information Security Office Ohio University