2. AGEING WORKFORCE CASUAL WORKFORCE INCIDENT REPORTING MH AWARENESS PSYCH INJURIES WHS OBLIGATIONS

4. Number of incidents of aggression and/or violence during the last 30 days?  Aged Care?  Disability?  Family & Youth?  Mental Health? www.hollandthomas.com.au

5. Number of incidents during last 30 days Aged Care Disability Family & Youth Mental Health www.hollandthomas.com.au

6. FAST FACT … 1 www.hollandthomas.com.au Rate of reporting of incidents 41%41%

7. What percentage of the time were these people the source of the aggression or violence?  Client  Colleague  Family member  Neighbour  Random member of the public  Worker from another organisation  Visitor

8. Source of the aggression or violence ClientColleague Family member Neighbour Other Worker Random public Visitor Source: Home Care, Community Care & Outreach Staff Safety Survey 2013

9. How many times did incidents involve the following? www.hollandthomas.com.au

10. FAST FACT … 2 www.hollandthomas.com.au Of incidents resulted in the worker suffering a Psychological Injury 23%23%

11. FAST FACT … 3 www.hollandthomas.com.au Lost 1 or more days managing one incident during the last 30 days, not including time off work 3% 3%.

12. 100 Employees 1 Serious Incident $100,000 + $100,000 +~~ CLAIMS COST www.hollandthomas.com.au

13. FAST FACT … 4 www.hollandthomas.com.au Felt Very Well Prepared to manage their safety in the future 27%27%

14. Setting Boundaries Redirection Withdrawing www.hollandthomas.com.au

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17. www.hollandthomas.com.au e: info@hollandthomas.com.au t: 1800 18 83 45