1. P ROJECT M ANAGEMENT, PMI A PPROACH (PMP) P ROJECT C OMMUNICATIONS MANAGEMENT Sayed Ahmed BSc. Eng. in CSc. & Eng. (BUET, Bangladesh) MSc. in CSc. (University of Manitoba, Canada) http://sayed.JustEtc.net http://www.JustETC.net sayed@justetc.net, www.justetc.net 1 Just E.T.C for Business, Education, Technology, and Entertainment Solutions References: Book: PMP in Depth by P. Sanghera Book: The PMP Exam, How to Pass on Your First Try Project Management Lessons in Undergraduate Study

2. R EFERENCES & S OURCES Book: PMP in Depth by P. Sanghera Read on 2007 Book: The PMP Exam, How to Pass on Your First Try Read on 2007 Project Management Lessons in Undergraduate Study Articles from the Internet Originally created these notes back on 2007 2 sayed@justetc.net, www.justetc.net

3. P ROJECT C OMMUNICATIONS MANAGEMENT For bigger projects communication also needs to be preplanned and executed effectively Though based on the circumstances, the plan may need to be reviewed and changed 3 sayed@justetc.net, www.justetc.net

4. O VERVIEW Overview Project communication can be very tricky and political Deals with Compiling, Sending, Storing, distributing and managing project record Handles four areas What to communicate, to whom, how often, when 4 sayed@justetc.net, www.justetc.net

5. M USHROOM P ROJECT M ANAGEMENT Mushroom Project Management Managing projects by keeping everybody in the dark and checking progress periodically rather than distributing accurate project information timely and to the right audience 5 sayed@justetc.net, www.justetc.net

6. C OMMUNICATION M ANAGEMENT S UB T OPICS Communication Management Sub Topics Planning (Communications Planning) Executing (Information Distribution) Monitoring and Controlling (Performance reporting and manage stakeholders) Defining these lines of communication and informing the plan to the stakeholders (and executing accordingly) may reduce conflict and encourage team spirit 6 sayed@justetc.net, www.justetc.net

7. R OLE OF P ROJECT M ANAGER Role of Project Manager Mostly communication Communication more than decision making 90% time in communication where 50% with the project team 7 sayed@justetc.net, www.justetc.net

8. C OMMUNICATION M ANAGEMENT S UB T OPICS Planning (Communications Planning) output: Communication management plan How often Media/format-email, web, meeting what information to whom Several things contribute in Communications Planning such as Enterprise Environmental Factors Organizational Process Assets Project Management Plan Project Scope Statement 8 sayed@justetc.net, www.justetc.net

9. P LANNING T OOLS Tools Communication Channels Determine the path of communications. N people can communicate in n(n-1)/2 ways. A subset may be selected. Sometimes, determination of official channel of communication is important. Technology like net-meeting, video-conferencing may also be used for communications 9 sayed@justetc.net, www.justetc.net

10. C OMMUNICATION MANAGEMENT PLAN Communication management plan who should be informed what who will send Method of sending Update how often Define terms 10 sayed@justetc.net, www.justetc.net

11. E XECUTING (I NFORMATION D ISTRIBUTION ) Executing (Information Distribution) Communications Model Active Listening Effective Listening Feedback Non Verbal Para-lingual 11 sayed@justetc.net, www.justetc.net

12. E XECUTING (I NFORMATION D ISTRIBUTION ) Methods Of communication Informal Written Formal Written Informal Verbal Formal Verbal 12 sayed@justetc.net, www.justetc.net

13. M ONITORING AND C ONTROLLING Monitoring and Controlling Performance reporting and managing stakeholders 13 sayed@justetc.net, www.justetc.net