1. General Practice Assessment Questionnaire Data Hetherington at Pavilion 2013/14 23 responses

2. Q1: How helpful do you find the receptionists at your GP practice?

8. Q7 / Q8

9. Q9/10: How quickly do you usually get seen [when you want to see a particular doctor]?

10. Q11/12: How quickly do you usually get seen [when you are willing to see any doctor]?

11. Q13/14: How long did you wait for your [most recent] consultation to start?

12. Opening Times Q15: Is the practice currently open at times that are convenient to you? Don’t know Q16: Which of the following additional opening hours would make it easier for you to see or speak to someone? No Yes

13. Seeing doctor of choice Q17 : Is there a particular GP you usually prefer to see or speak to? Q18 : How often do you see or speak to the GP you prefer? Yes No There’s usually only one doctor in my surgery

14. Q19 – 23 How good was the last GP at:

15. Q24: Did you have confidence and trust in the GP you saw or spoke to?

16. Q25 – 29: How good was the last nurse at:

17. Q30: Did you have confidence and trust in the nurse you saw or spoke to?

18. Q31-33How well does the practice help you to:

19. Q34: Overall, how would you describe your experience of your GP surgery?

20. Q35: Would you recommend your GP surgery to someone who has just moved to your local area?

21. Comments Thanks always Livia Whyte 1 the last time I requested a repeat prescription it was lost, which resulted in anxiety and time wasting 2 The receptionsit didn't inform me that the GP telephone consultation would take place within an hour of the time given, I had to call back to check I was on the system. Everything possible is/has been done to make our surgery a very pleasant place from the receptionist to the doctors room to prescriptions to chemist. I'm a very happy and fulfilled patient Comment on the front: JUST wanted to suggest open wifi for waiting room area. I would use it a lot b4 speaking tp doc. Ect patient.co.uk + nhs.co.uk ect to de stress on net. Mark Wilson SW9 7ND You don't listen

22. Demographics of the Survey