1. Conducting an Effective Internal Investigation in the United States Tuesday, January 12, 2010 © Employment Law Alliance

2. Presenters Stephen J. Hirschfeld, Moderator, CEO of the Employment Law Alliance and Partner, Curiale Hirschfeld Kraemer LLP, San Francisco, CA shirschfeld@chklawyers.com Michael E. Blue, Ray, Quinney & Nebeker, Salt Lake City, UT mblue@rqn.com Phyllis G. Cancienne, Baker Donelson, Bearman, Caldwell & Berkowitz, PC, Baton Rouge, LA pcancienne@bakerdonelson.com © Employment Law Alliance

3. Presenters Leonard Court, Crowe & Dunlevy, Oklahoma City, OK leonard.court@crowedunlevy.com Kristine Dunne, Arent Fox LLP, Washington, DC dunne.kristine@arentfox.com Jon Sogn, Lynn, Jackson, Shultz & Lebrun, P.C., Sioux Falls, SD jsogn@lynnjackson.com © Employment Law Alliance

4. Presenters Patricia L. “Penny” Zobel, DeLisio Moran Geraghty & Zobel, P.C., Anchorage, AK pzobel@dmgz.com © Employment Law Alliance

5. Introduction © Employment Law Alliance

6. Standards of Proof Beyond a reasonable doubt Clear and convincing evidence Preponderance of the evidence Good faith investigation/reasonable conclusion © Employment Law Alliance

7. The Initial Meeting – Purpose/Objective Instilling confidence in the system and you Initial Considerations © Employment Law Alliance

8. The Initial Meeting Gathering all material facts: Who? What? When? Where? Why? Determining if formal or informal investigation is needed © Employment Law Alliance

9. Planning the Investigation: Important Considerations What facts/documents can you unilaterally gather? Who should conduct the investigation? Who should be interviewed? How should the interviews be conducted? © Employment Law Alliance

10. Interim Actions © Employment Law Alliance

11. Key Points of Consideration Will administrative leave take place before or after you confront the accused? Will removing the accused make things better or worse? Who should you consult beforehand? HR? Legal? Is a risk or threat assessment necessary? © Employment Law Alliance

12. Key Points of Consideration How will you respond to the accused when asked why removing him or her is necessary? What, if anything, should co-workers and members of the public be told about the employee’s departure? © Employment Law Alliance

13. Key Points of Consideration What are the terms of the leave? With pay? Whom should he or she contact? What should he or she do during that time? © Employment Law Alliance

14. Anticipating Issues that May Arise Fifth Amendment/right to remain silent/ duty to cooperate Can I get into trouble by cooperating? Right to counsel Right to union representation Minimizing claims of retaliation Protecting confidentiality of investigation © Employment Law Alliance

15. Meeting with the Accused INITIAL CONSIDERATIONS Professionalism/mental preparation OUTLINE THE ISSUES Carefully analyze all facts LIST THE FACTS/CREATE A CHRONOLOGY © Employment Law Alliance

16. Meeting with the Accused NOTETAKING IS CRITICAL Do the best you can to capture key facts during the interview and complete your notes IMMEDIATELY after the interview is completed while the information is still fresh. © Employment Law Alliance

17. Asking Effective Questions Broad to narrow questions Leading questions Tough questions Follow-up questions Committing interviewee to a story/ chronology © Employment Law Alliance

18. What if the Accused Denies Wrongdoing? Explore possible ill-motives Ask: “Do you have any idea why he/she would make this up?” Ask: “Have you had any conflicts or problems with him/her?” © Employment Law Alliance

19. Interviewing Witnesses Non-cooperative witness Witness who loves the limelight Witness with an axe to grind © Employment Law Alliance

20. Assessing Credibility Demeanor Logic/consistency of story Corroborating evidence Circumstantial evidence © Employment Law Alliance

21. Reaching a Conclusion Relevant vs. irrelevant evidence Determining what evidence is authentic and believable Factoring credibility and ill-motive into the equation Putting together the “pieces of the puzzle” © Employment Law Alliance

22. Preparing Your Investigation Report Preparation of the report Contents of the report Access to the report Documentation retention © Employment Law Alliance

23. Attorney-Client Privilege © Employment Law Alliance

24. Conclusion and Wrap-Up Immediately following the webinar, after you disconnect, a survey will automatically appear on your computer screen asking you to evaluate the webinar. Please take a few minutes to complete it so that we can continue to improve the quality and delivery of future ELA-sponsored webinars. To listen to past webinars and to view more resources, please visit our website at: www.employmentlawalliance.com. We regret that we cannot give CLE credit or credit toward SHRM for this webinar; however, upon request, we will gladly provide you with a Certificate of Attendance. Please send an e-mail to: leh@employmentlawalliance.com.www.employmentlawalliance.com leh@employmentlawalliance.com © Employment Law Alliance