1. © 2012 ISACA. All rights reserved. No part of this publication may be used, copied, reproduced, modified, distributed, displayed, stored in a retrieval system or transmitted in any form by any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written authorisation of ISACA. Use of this publication is permitted solely for personal use and must include full attribution of the material’s source. No other right or permission is granted with respect to this work. © 2007 IT Governance Institute. All rights reserved. 1

2. 2 IT Balanced Scorecard Example

3. © 2007 IT Governance Institute. All rights reserved. 3 ManagementCycle 6 1 4 3 2 5 Source: Chang, Richard Y.; Mark W. Morgan; Performance Scorecards, Jossey-Bass, 2000 Scorecard Implementation Collect information. 1. Collect Create the scorecard design. 2. Create Cultivate acceptance and the measurement culture. 3. Cultivate Cascade measures down through the organisation. 4. Cascade Connect objectives and measures to employees. 5. Connect Confirm effectiveness through evaluation leading to ongoing improvement. 6. Confirm