1. Dave Barringer VP, Member Relations Goodwill Industries International Understanding Goodwill Industries International A Network, A Family, A Brand

2. Goodwill Industries today - $2.5 Billion in Revenues 171 Local Goodwill agencies in North America Presence in 20-plus other countries More than 1,200 stores

3. - Only 5 percent of income is Fund Raising -We collect more than 1 Billion Pounds of textile goods per year -About 55% (more than $1.5 Billion) from Retail of used goods -Government and business contracts, fees for services -Assigned Goodwill territory – critical success factor! The Goodwill Business Model at a Glance -

4. Job Training and Career Services for: People with Disabilities Disadvantaged Populations: Immigrants/No English Little or No Education Ex-Offenders Seniors, Youth Little or no Work History Welfare History But Here is What We Really Do…

5. Goodwill helps a person find a good job every 52 Seconds of every business day.

6. Humble Beginnings…

7. Methodist Church Structure, Sharing Early Steps toward Formal Structure

8. Lasting Principles Local Accountability, Leadership Assigned Territory from GII A “Delegate Assembly” Governance

9. Lessons learned over a Century

10. Autonomy is a Double-Edged Sword but essential to success

11. The “National Board” must represent Members

12. Even “no-option dues” must prove value – ask any former CEO!

13. National Office vs. Member Services Center concepts

14. Everyone has a vital role to play in a Membership organization: a.Best – and worst – practice sharing b.Brand responsibility c.Representing the group to Congress, media, etc. d.Collaboration is vital across territories

15. What about dues? a.How much? b.How figured? c.Tough choices – who decides? d.Collection problems, consequences

16. Other important parts of the puzzle: a.Member Agreement b.By-laws c.Conference of Executives – training, fellowship

17. After a Century, What Would We Do Different? a.Not as many members b.Better alignment of mission and brand identity c.Insist earlier on common brand usage