1. Occupational Performance Enhancement Network (OPEN) “Opening doors to your future”

2. Presenters Mary Ellen Frushour, Corporate Director of Human Resources, Metron Integrated Health Systems Nicole Knights, Manager of Health Care Programs, Goodwill Industries

3. Goodwill Industries Staff  Nicole Knights  Manager of Health Care Programs  Ana Fumando  Occupational Enhancement Specialist (OES)

4. Who is involved with the Health Field Group?  Health Providers in the community: Clark Retirement Community, Holland Home, Metro Health, Metron I.H.S., Porter Hills Retirement Community and Services, Saint Mary’s Healthcare, Spectrum Health, and Sunset Manor  Delta Strategy  Gibraltar Consulting, LLC  Goodwill Industries of Greater Grand Rapids  Grand Rapids Community College  Grand Rapids Public Schools/Adult Education  MDLEG/Bureau of Workforce Programs  Michigan Rehabilitation Services  MI Works!  Project Rehab Foundation  S.O.U.R.C.E.  West MI Area Health Education Center

5. Mission and Vision of OPEN Mission: To support the collaborative approach to enhancing the retention, recruitment and growth of entry-level employees in the health field. Vision: To have a diverse, qualified and stable healthcare workforce where employees reach their full potential.

6. What Services Do We Offer?  Help maintain employment  Provide community resources  Career advancement  Paid training  Support  Help employees discover enrichment opportunities

9. Training  Grand Rapids Community College  Pharmacy Technician Certification Program  Medical Billing & Coding Certification  EKG/Cardiovascular Technician Certification  Medical Administrative Assistant  Grand Rapids Adult Education  Certified Nurses Aid  English as a Second Language  Pre-GED  GED

10. Reasons Why Employees are Coming to OPEN career advancement work related personal attendance transportation housing finances depression family disability counseling education time management

11. Statistics for Year 1 April 2004 – March 2005  Employees Served for Support: 64  Employees Trained: 132  Total Served: 196

12. Year 1 end Cost savings  Training Cost: $100.00-$1564.00 per person $66,589.00 total  Interventions: $3000.00 per person $159,000.00 total *based on 83% retention rate Total $225,589.00  Employers Contributions: $42,250.00/year  Saved: $183,339.00  Grand Total Savings per employer : $36,667.80

13. Statistics for Year 2 April 2005 – March 2006  Employees Served for Support: 153  Employees Trained: 114  Total Served: 267  Grand total served for year one and two: 463

14. Year 2 Cost Savings  Training Cost: $100.00-$1599.00 per person $56,124.96 total  Interventions: $3000.00 per person $378,000.00 total *Based on 83% retention rate Total $434,124.96  Employers Contributions: $48,250.00/year  Saved: $385,874.96  Grand Total Savings per employer : $48,234.37

15. “Plans for the future”  Add additional employers  Add additional services  Placement  Systems change  More training  Mentorship

16. Why is it working?  Cost effective  Mobile model  Flexibility of program/employers  Personal Attention