1. Public and Social Innovation Cisco, Local Government Forum Charles Leadbeater

2. Frame

3. Your vantage point determines what you can see…

4. Question you ask determines much of answer you get

5. Stretch

6. Look from above and from below

7. Not from current services

8. Look sideways, into the margins

9. And backwards

10. Is it a delivery problem?

11. Or a creativity problem?

12. About services, infrastructure

13. Or relationships and behaviour

14. Systems that perform, comply, deliver

15. Society and citizens that are resilient, capable, adaptive

16. Stuff that costs a lot + Stuff that has a big impact + With thanks to Rory Sutherland _ _

17. Stuff that costs a lot + Stuff that has a big impact + With thanks to Rory Sutherland _ _ Infrastructural investments

18. Stuff that costs a lot + Stuff that has a big impact + With thanks to Rory Sutherland _ _ Infrastructural investments Too many UK public sector IT projects

19. Stuff that costs a lot + Stuff that has a big impact + With thanks to Rory Sutherland _ _ Quite a lot of service work Infrastructural investments Too many UK public sector IT projects

20. Stuff that costs a lot + Stuff that has a big impact + With thanks to Rory Sutherland _ _ Quite a lot of service work Infrastructural investments Too many UK public sector IT projects Behaviour change, self management

21. Monuments or movements

22. For and to or with and by

23. Improve Formal Informal Sustaining Disruptive Location Innovation Type Mapping innovation

24. Improve is essential but not enough…

25. Reinvent Formal Informal Sustaining Disruptive Location Innovation Type Mapping innovation

26. Creating radically different kinds of institutions

27. Supplement Formal Informal Sustaining Disruptive Location Innovation Type Mapping innovation

28. Combining services and relationships, professionals and peers, institutions and social networks

29. Transform Formal Informal Sustaining Disruptive Location Innovation Type Mapping innovation

30. Pull not push

31. Improve Supplement ReinventTransform Formal Informal Sustaining Disruptive Location Innovation Type Competing and complementary strategies System Change

32. Management Detail Incremental Total Quality Formal Informal Sustaining Disruptive Location Innovation Type Leading

33. Visionary Designer Adaptive Challenger Formal Informal Sustaining Disruptive Location Innovation Type Leading

34. Collaborator Partner Negotiator Campaigner Formal Informal Sustaining Disruptive Location Innovation Type Leading

35. Hacker Entrepreneur Maverick Renegade Formal Informal Sustaining Disruptive Location Innovation Type Leading

36. Manager Detail Incremental Total Quality Collaborator Partner Negotiator Campaigner Visionary Designer Adaptive Challenger Hacker Entrepreneur Maverick Renegade Formal Informal Sustaining Disruptive Location Innovation Type Leading: four styles, we need all of them