1. Logistics & Supply Chain Management (SCM) Sense, Importance and Scope 1

2. Logistics is… Logistics management is that part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point-of- origin to the point-of-consumption in order to meet customers’ requirements. 2

3. Steps of Logistics Development Phase I – Pre-business applications Dating from the Napoleonic Wars Refers to the technique of moving and quartering armies – quartermasters’ work Still applied for the NATO Allied forces 3

4. Steps of Logistics Development, cont’d Phase II – Logistics supports marketing-mix 4 a) Utility of place, time and possession b) Trade-offs in marketing

5. Steps of Logistics Development, cont’d Phase III – Logistics integrates processes throughout organizations 5 Value chain Trade-offs

6. Steps of Logistics Development, cont’d Phase IV – Supply chain management 6 Perspective of value management beyond single organizations!

7. What Has Made Logistics So Popular? 7

8. Globalization and Outsourcing 8 Only 10-15% is being produced in Germany!

9. Mass Customization Production of personalized or custom-tailored goods or services to meet consumers' diverse and changing needs at near mass production prices 9

10. IT Development 10

11. TQM and ISO 9001 Experiences 11 Reinvent!

12. Financial impact of logistics 12

13. Key Logistics Activities Demand forecasting Inventory management Logistics communication Materials handling Order processing Packaging Parts and service support Plant and warehouse site selection Procurement Reverse logistics Traffic and transportation Warehousing and storage 13

14. Contemporary Logistics Scope 14

15. Supply Chain 15 A supply chain is that network of independent organizations that are involved, through upstream and downstream linkages, in the different processes and activities that produce value in the form of products and services in the hands of the ultimate customer

16. Key Characteristics od Supply Chains They’re networks instead of loosely linked associations of discrete businesses Linkages – coordinating supply chain processes and relationships The linkages go both downstream and upstream Based on process orientation 16

17. Why To Integrate Supply Chains? To enhance value for customer To save money 17 To make single profits by cooperation!

18. 18 Less inventories – the chosen way how to save money…

19. Key Success Factors… For establishing and developing the successful supply chain..? 19

20. Levels of SCM Integrity 20

21. Logistics Parties 21 1PL 2PL 3PL 4PL

22. First Party Logistics (1PL) A First-party logistics provider (abbreviated 1PL) is a firm or an individual that needs to have cargo, freight, goods, produce or merchandise transported from a point A to a point B. The term first- party logistics provider stands both for the cargo sender and for the cargo receiver. 22

23. Second Party Logistics (2PL) A Second-party logistics provider (abbreviated 2PL) is an asset- based carrier, which actually owns the means of transportation shipping lines, which own, lease, or charter their ships, airlines, which own, lease, or charter their planes, truck companies, which own, or lease their trucks, rail companies, which own their trains, warehouse owners. 23

24. Third Party Logistics (3PL) A firm provides multiple logistics services for use by customers. Preferably, these services are integrated, or bundled together, by the provider. Among the services 3PLs provide are transportation, warehousing, cross- docking, inventory management, packaging, and freight forwarding. 24

25. Third Party Logistics (3PL), cont’d Third-party logistics providers freight forwarders courier companies other companies integrating & offering subcontracted logistics and transportation services 25

26. Fourth Party Logistics (4PL) A Fourth-party logistics provider (abbreviated 4PL), lead logistics provider, or 4th Party Logistics provider, is a consulting firm specialized in logistics, transportation, and supply chain management. NON-ASSET BASED! 26

27. Logistics Customer Service The Interface of Marketing and Logistics 27

28. The levels of a regular product CORE product is the BENEFIT of the product that makes it valuable to you. The ACTUAL product is the tangible, physical product. You can get some use out of it. The AUGMENTED product is the non-physical part of the product. It usually consists of lots of added value, for which you may or may not pay a premium. 28

29. Product/Business Lifetime Cycle 29

30. BCG Matrix Idea 30

31. The Pareto Principle (or 80/20 Rule) http://www.effective-time-management-strategies.com/pareto- principle.html Source: 31

32. Key Success Factors "The limited number of areas in which results, if they are satisfactory, will ensure successful competitive performance for the organization. They are the few key areas where things must go right for the business to flourish. If results in these areas are not adequate, the organization's efforts for the period will be less than desired." 32

33. What is KSFs Analysis? KSFs analysis leads to make The factors : Recognized Ranked 33

34. Where To Find..? Finance Marketing Product Development Operations …………. 34

35. How To Find..? Brainstorming led to have filled the sentence: If we …………………………………………………… then we will be successful 35

36. How To Analyze..? In pairs analysis 36

37. How To Present..? 37

38. Options of KANO Model 38

39. 39

40. 40 Incremental costs or incremental revenue Incremental customer service Maximum incremental profit