1. Knowledge Management

2. Management Training Institute 2 What is Knowledge Management ? Knowledge Management is the systematic management of vital knowledge and its associated processes of creation, organization, diffusion, use and exploitation. - David Skyrme

3. Management Training Institute 3 Stages from Data to Knowledge wisdom

4. Knowledge is Different Data Information Knowledge Wisdom Codifiable, explicit Easily transferable Individual, judgmental Contextual, tacit

5. Management Training Institute 5 What does KM entail  Ensure right knowledge to right persons at right time and in right format Acquire ManageDisseminate Identify  Make knowledge sharing a dominant culture  Leverage existing Knowledge and potential of IT  Gain Competitive Advantage

6. Twin Thrusts of KM Twin Thrusts of KM 1.Sharing existing knowledge “Knowing what you know” 1.Sharing existing knowledge “Knowing what you know” 2. Knowledge for Innovation “ Creating and Converting ” 2. Knowledge for Innovation “ Creating and Converting ” KM

7. Management Training Institute 7 Why KM ? Wise men learn from their own mistakes; the wiser learn from others’ mistakes too Not to reinvent the wheel : solution exists/ known somewhere in the organization Learn from past mistakes – ours or others Knowledge resource depletion, Reduction, migration & brain-drain Innovate & lead change in the business

8. Management Training Institute 8 Knowledge Gap Rate of Change Rate of Learning Knowledge Gap Change Time The efficiency of a firm depends on how fast it bridges the gap between what it knows and what it needs to know

9. Management Training Institute 9 Role of IT in KM KM is not a new concept, but Integration of KM with rapidly advancing information technologies is new. Facilitator of information storage and sharing Support mechanism to the people in the organisation

10. Management Training Institute 10 An Effective KM System… Creates business value Focuses on both knowledge creation and knowledge application Does not aim to de-personalize knowledge Is a High-tech (IT), High-touch (HR) system

11. Knowledge Management Processes and Frameworks

12. Management Training Institute 12 Types of Knowledge Tacit Knowledge What a person knows, but has not been documented or formally captured Explicit Knowledge Written, codified, or imbedded knowledge that has been transferred to workgroups or to the organization.

13. Management Training Institute 13 Overlapping Factors of KM PEOPLE TECHNOLOGY ORGANIZATIONAL PROCESSES

14. Management Training Institute 14 Elements of a Knowledge Management Strategy People Why people don’t want to share knowledge? The two big factors : culture and behaviour How do we make the changes? Processes Organisational processes and infrastructure – and whether they currently help or hinder KM. KM processes and infrastructure – the ‘process’ element of what needs to be put in place to make knowledge management happen

15. Management Training Institute 15 Elements of a KM Strategy

16. Management Training Institute 16 KM – KEY FACILITATING FACTORS KM – KEY FACILITATING FACTORS 1.Conducting regular internal surveys and audits 2.Robust MIS 3.Mature and multi-layered internal communication system 4.Seamless interface with suppliers and customers 5.Benchmarking processes and systems within and outside the industry 6.Leveraging on IT 7.Informal meetings and contacts are regular feature of the organizational life

17. Thank You