1. Chapter 1 Process in Technical Communication
Technical communication 6th Edition
William Sanborn Pfeiffer

2. Academic Writing Writing done while at school Essay:
start with topic statement that outline the main points
Then supporting paragraphs.

3. Technical Comm.
Is a generic term for all written and oral comm. Done on the job.
Some times referred to as:
Tech. writing
Professional writing
Business writing
Occupational writing.

4. Academic writing features
Purpose: Demonstrate what you know about the topic to justify a grade.
Your knowledge of topic: is less than your teacher.
Audience: the teacher who requested and will evaluate it.
Criteria for evaluation: Depth, Logic, Clarity, Unity, grammar.
Statistical & graphical support: Sometimes used to explain and persuade

5. Technical writing Features
Purpose: On job projects, persuading customers ….
Your knowledge of topic: usually greater than that of the reader.
Audience: Often several people with differing technical background.
Criteria for evaluation: Clear & simple organization of ideas, in a format that meets the needs of a busy reader.
Statistical & graphical support: Frequently used to explain existing conditions and to present alternative course of action.

6. Has a particular role on the job Only Aims to display your knowledge
Features Contrasted
Has a particular role on the job
Only Aims to display your knowledge
Conveying information by an informed writer to uninformed reader
Done by a student as a learner to a teacher as a source of knowledge.
Is read by many readers
Aims to satisfy one reader.

7. Figure 1--1 Flowchart for the technical writing process
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

8. Figure 1--2 Examples of technical writing
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

9. Figure 1--3 Short report Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

10. Figure 1--4 Data from NASA aeronautics survey Source: Thomas E
Figure Data from NASA aeronautics survey Source: Thomas E. Pinelli et al., Technical Communications in Aeronautics: Results of an Exploratory Study-An Analysis of Profit Managers’ and Nonprofit Managers’ Responses (Washington, D.C.: National Aeronautics and Space Administration, NASA TM , October 1989), 71. (Available from NTIS Springfield, Va.)
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

11. Figure 1--5 Planning Form for all technical documents
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

12. Figure 1--5 continued Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

13. Figure 1--6 Reader matrix
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

14. Figure 1--7 Research sources
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

15. Figure 1--8 The outlining process: Early stage
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

16. Figure 1--9 The outlining process: Later stage
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.

17. Figure 1--10 Completed storyboard
Pfeiffer Technical Writing, 5ed.
Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey All rights reserved.