1. LEEDS BECKETT UNIVERSITY Operational Guidance for Franchise Delivery Quality Assurance Services

2. Aims of session Introduction Key documents Development of the guidance Structure and content of the guidance Key processes in the initial stages of a franchise partnership — Published Information — Admissions — Student Registration Questions

3. ‘Partner institutions will be required to adopt all aspects of University quality management processes and regulations’ Franchise Framework Section 2, paragraph b

4. Activity Consider what key quality assurance processes the University will expect you to adopt

5. Key documents Franchise Framework and Appendices Activity Cycle Operational Guidance for Franchise Delivery Other University guidance documents referenced in the Operational Guidance Academic Processes for Franchise Delivery (calendar) Academic Principles and Regulations http://www.leedsbeckett.ac.uk/staff/collabo rations-partnerships.htmhttp://www.leedsbeckett.ac.uk/staff/collabo rations-partnerships.htm

6. Development of Operational Guidance for Franchise Delivery ‘How to’ for partners and internal staff Operationalise the requirements of the Framework Ongoing review with a view to annual update Comparable student experience Equivalency of QA process Franchise-specific templates Consistency of practice across partners

7. Operational Guidance – Structure and Contents Pre-delivery Operational plan Approval of partner staff Published information Student life cycle Admissions Student registration Student induction and representation Student files Continued…

8. Operational Guidance – Structure and Contents continued Annual Monitoring and Review Module Evaluation Assessment Process –Mitigation and extenuating circumstances –Cheating, plagiarism and unfair practice –External Examiners –Moderation –Board of Examiners and Examination Committees Certificates and graduation Student appeals and complaints

9. Published Information Quality Code, Chapter B10: University must have “effective control” over published information Publicity and marketing material – web based, hard copy prospectus, leaflets, newspaper adverts, backdrops, plasma screen displays, etc Course documentation –Programme specification –Course approval template –Module approval template –Course handbook –Module handbook/guide

10. Published Information continued QAA HE Review – judgement on whether published information is fit for purpose, accessible and trustworthy Approval process varies depending on type of published information For marketing and publicity materials, see ‘Published Information Approval Process’ Response from University within ten working days – bear in mind for print deadlines

11. Admissions Shared responsibility between university and partner Consistent application of process Evidence base at partner Standard, Non-standard, AP(E/C)L See ‘Franchise Admissions Process’ flowchart Monitoring via Link Tutor, Mutual Review

12. Student Registration See ‘Franchise Student Registration Process’ flowchart 21 days after the delivery commencement date Franchise registration data template (codes) Accuracy of data important Highest level of qualification Confirmation of registered students by partner Trigger invoice Students to confirm in writing if withdrawing

13. Further staff development Staff Development Toolkit for franchise partners Additional sessions available on: — Student induction and representation — Annual Monitoring and Review (including module evaluation) — Board of Examiners — Mitigation and extenuating circumstances — Cheating, plagiarism and unfair practice — Student appeals Any additional staff development required around QA activities – contact Quality Assurance Services

14. Questions collaborations@leedsbeckett.ac.uk