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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 1 Communicating Interculturally
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 2 Intercultural Communication MulticulturalWorkforce MarketGlobalization
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 3 Intercultural Sensitivity Culture Subculture Ethnocentrism
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 4 Cultural Differences Legal and Ethical NonverbalNonverbal ContextualContextual SocialSocial
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 5 Cultural Context High Context Low Context Decision Making Practices Problem Solving Techniques Negotiating Styles High Context Low Context
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 6 Legal and Ethical Behavior Seek Common Ground Withhold Judgment Send Honest Messages Respect Differences
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 7 Social Behavior Differences Materialism Roles Status Manners Time
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 8 Nonverbal Communication Personal Space Personal Space Body Language Body Language
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 9 Overcome Ethnocentrism Accept Distinctions Avoid Assumptions Avoid Judgments
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 10 Communicating Across Cultures Study Other CulturesOvercome Language Barriers Develop Skills in Communication English as a Second Language English as a Second Language ForeignLanguageForeignLanguage Speaking Skills Writing Skills Social Customs BusinessProtocolsBusinessProtocols
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 11 Study Other Cultures Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 12 Study Other Cultures Look past the superficial Be patient Be persistent Admit cultural biases Remain flexible
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 13 Study Other Cultures Look for common ground Send clear messages Deal with the individual Learn when to be direct Test your understanding
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 14 ESL Communication Barriers Communication Styles Communication Styles Vocal Variations Vocal Variations Accents and Pronunciation Accents and Pronunciation Slang and Idioms Slang and Idioms
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 15 Foreign Language Barriers Learn Another Language Language Offer Training In English Offer Training In English Hire a Translator Translator Use an Intermediary Intermediary
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 16 Written Communication Use Plain English Strive for Clarity Use Proper Addresses Cite Numbers Carefully
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 17 Written Communication Strive for Brevity Use Transitions Avoid Slang and Idioms Keep Paragraphs Short
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 18 Oral Communication MinimizeNoiseObtainFeedbackSpeakSlowly ClarifyIntent Do Not Talk Down Use Accurate Language
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© Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 19 Oral Communication Learn Foreign Phrases ListenCarefullyAdapt Your Style Check for Understanding Clarify the Next Step Watch Body Language
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