1. Faculty Development Seminar Sept. 20, 2007

2.  Residents must demonstrate a commitment to carrying out professional responsibilities, adherence to ethical principles, and a sensitivity to a diverse patient population.

3.  Residents are expected to: ◦ Demonstrate respect, compassion and integrity ◦ A responsiveness to the needs of patients and society that supercedes self interest ◦ Be Accountable to patients, society and the profession ◦ Demonstrate a commitment to excellence and ongoing professional development

4.  Residents are expected to: ◦ Demonstrate a commitment to ethical principles ◦ Demonstrate sensitivity and responsiveness to patient’s culture, age, gender and disabilities

6.  Introduces self  Speaks to patient as an equal, maintains eye- contact  Avoids medical-ese  Responds positively to faculty during teaching  Respects dignity of patient (knocks on door, drapes as appropriate, respects privacy)

7.  Comforts patient, makes empathetic comments  Slow to interrupt  Uses appropriate pain relief  Avoids derogatory comments of patient  Touches patient

8.  Admits errors  Admits omissions (“I did not ask that)  Follows through on commitments  Is accurate in time commitments and calls when detained  Answers pages promptly  Informs others when unavailable and secures coverage  Does not withhold information from patients

9.  Involved in the community  Graciously cares for the socially disadvantaged  Attentive to needs of their own family

10.  Follows up on promises to patient  Tells the truth  Makes certain patient understands them

11.  Personal life reflects moral integrity

12.  Does not cut corners  Neat handwriting  Committed to reading core material in discipline

13.  Explains what will happen to patients  Family involved in decisions  Does not talk about patients in open areas  Does not shout or talk slowly to non-english speaking persons  Avoids sexist and racial jokes  Asks for help when needed  Does not inflate billing  Calls elderly by last name

14.  When you see this done right-Comment immediately  When you see this done wrong-Comment immediately  Both are teachable moments