1. User Application Scenarios for Next Generation Telecommunications Networks NTT DoCoMo The ICEBERG Group http://iceberg.cs.Berkeley.edu/

2. Three User Scenarios Ubiquitous Student Traveling Salesperson Retired Tourists

3. Day in the life of 2010: Ubiquitous student Characters: Students Alice and Bob 08:00 Alice oversleeps for her 8AM class, so Bob sends her an alert (Instant Messaging) 08:10 Alice runs to school, and uses her phone to buy orange juice from a vending machine (M-commerce) 08:20 Alice rushes to the classroom, but finds it empty. However, there is an electronic post-it from Bob, telling her about a class field trip to a museum (E-Post-it) 08:30 Alice uses her phone to find the nearest bus-stop and download the schedule (Location-based Bus Schedule Service) 08:40 Alice gets on the arriving bus and uses her pays using her phone (M-commerce). During the ride, Alice reads personalized news about student activities, finances, entertainment, etc. on her phone (Personal Intelligence Network)

4. Day in the life of 2010: Ubiquitous student (Part II) 09:00 The bus arrives at the museum where Alice buys a ticket using her phone (M-commerce) 09:10 Entering the museum, Alice receives an E-Post-it from the museum containing a map and tour schedule (E-Post-it). Her phone also receives an E-Post-it from Bob telling her where he is (E-Post-it with changing data: Bob's location) 09:20 Alice uses the museum map to meet up with the class 09:30 As Alice and the class tour the museum, facts about paintings in their immediate vicinity are provided as E-Post- its on their phones (E-Post-it) 11:00 As they approach the souvenir store, the museum sends them an E-Post-it coupon (E-Post-it)

5. Day in the life of 2010: Ubiquitous student (Part III) 12:00 Alice and her friends use instant messaging on their phones to set up a lunch in one of the ten museum cafes (Instant Messaging) 14:00 On her way home, Alice passes by Safeway and her phone beeps to remind her that her roommate wanted some Fruit Loops cereal (Location-based Shopping Notification) 14:05 As Alice walks in her phone beeps to indicate that a friend is within 50 meters. Her phone shows the name of an old high school friend. Looking around, Alice spots Susie and greets her with excitement! (Buddy-alert) 14:15 Alice finds the Fruit Loops, picks up nonfat milk and some fruits, and pays for everything using her phone (M- Commerce) 17:00 Alice arrives at her home, and uses her phone to open the door (Electronic door-key)

6. Network Services Buddy alert –Requires location accuracy of O(10m) Instant Messaging M-commerce / Location-based shopping notification –For security, requires O(1m) Electronic Post-it –Triggered within O(10m) –Can contain dynamic, multimedia data Door key –For security, requires O(1m)

7. Day in the life of 2010: Traveling salesperson 05:30 Salesman, Paul, heads to airport checking his calendar by phone on the way (Voice-based Access to Information) 06:00 Nearing the airport, Paul receives an alert with his travel info: terminal #, gate, boarding time (Instant Messaging) 06:30 Due to fog, Paul’s flight has been cancelled. Thinking quickly, Paul presses the “rebook flight” button on his phone (Instant Messaging and Infrastructure-based applications). 06:31 An infrastructure-based application looks at his calendar, contacts the airline, and sends him a message with alternative flights. Paul selects the 07:00 flight and is booked on it (Instant Messaging). 06:35 While waiting, Paul uses his phone to retrieve up-to-date info onto his laptop (High-speed Data Retrieval) –Calendar, client news, new competitors, new deals, stocks, weather, etc.

8. Day in the life of 2010: Traveling salesperson (Part II) 06:45 Paul uses his phone to send update arrival info to the other salespersons that he’s meeting and the client 09:30 Paul arrives in the new city and as he deplanes, he gets a calendar alert with his new schedule (Instant Messaging). His calendar automatically shows the current time zone 09:35 Paul uses his phone to rent a car (M-Commerce) and to obtain current directions, based upon construction and traffic (Location-based Information) 17:00 On the way to the airport, Paul shops for a gift for his spouse, by calling an automated shopping app that matches his interests with local specialty stores offering the best deals at convenient locations (Voice-based Access to Personal Preferences and Location-based Services) 19:00 Paul uses his video phone to talk to his kids before boarding the plane (Video over Wireless)

9. Network Services Instant Messaging (wide-area) –Person-to-person and person-to-service Voice-based Access to Applications/Services High-speed Data Retrieval (wide-area) –Bulk data and latency-sensitive Video over wireless M-commerce –For security, requires O(1m) Location-based information: O(100m) –Combined with infrastructure-based information Collaboration tools for other salespersons –Any-time, any where, any device communication –Smart calendar: obtains and adapts to changes

10. Day in the life of 2010: Retired Tourists 05:30 Moscow hotel room sets the temp to Bob and Jane’s preferred choice (Location-based Services and Personal Preferences) 06:00 Bob and Jane call home and check-in –Home security system alerts them of any problems (Voice-based Access to Infrastructure Services) 06:15 They use their phone to request a menu and order breakfast from a local deli (Location-based Info/Voice Services) –The menu is hard to read, so they request a voice menu instead –They pay for breakfast using their phone (M-Commerce) 06:30 Using their phone, they plan an “individualized” day tour (Voice-based Access to Infrastructure Services) 08:00 Bob feels ill, but tells Jane he will be fine, so she goes sight seeing. Bob uses his wireless body monitor (temp, etc) to communicate with his “virtual companion” (Infrastructure Services) –Companion has direct access to his medical records and home physician –Checks his travel plan and food lists (possible outbreaks/allergens) 14:00 Bob’s companion alerts Jane: Temp 105ºF (Instant Messaging)

11. Day in the life of 2010: Retired Tourists (Part II) 14:02 Jane instructs the Companion to conference in an emergency service and perform automatic English  Russian translation (Voice-based Access to Infrastructure Services) –Jane requests an ambulance –Companion contacts home physician and forwards Bob’s medical records 15:00 Jane uses location tracking to find Bob’s ambulance and meets up with him as he arrives at the hospital (Location-based Services) 15:45 Bob and Jane’s friends (traveling in a group with them) join them at the hospital when they hear about Bob’s condition (Buddy Alerts)

12. Network Services Instant Messaging (wide-area) –Person-to-person and person-to-service Voice-based Access to Applications/Services Location-based information: O(100m) Virtual companion –Infrastructure service representing an individual –Supports privacy policies, access control, and authentication »Example: Bob’s health records can be released to the hospital only after authorization by Bob, Jane, or his doctor –Monitors their home security, finances, etc. –Forwards their phones, e-mail, bills, etc. Health Monitors

13. Overall Network Services Information –Voice-based access to apps / svcs –High-speed Data Retrieval (wide-area) –Location-based information –Health Monitors Collaboration tools –Buddy alerts, Electronic Post-it –Instant Messaging (wide-area): P2P and P2S Security / M-Commerce –Location-based shopping notification –Electronic door key Virtual companion –Infrastructure services for people –Privacy policies, access control, authentication

14. User Application Scenarios for Next Generation Telecommunications Networks NTT DoCoMo The ICEBERG Group http://iceberg.cs.Berkeley.edu/