1. E-mail Etiquette Guidelines to Electronic Communication http://agebb.missouri.edu/cotf/200 4/EmailEtiquette.ppt Presented by Duane Shaw

2. Think

3. Etiquette Loosely defined… the Socially accepted rules of behavior for the Internet. These Electronic Communication customs have evolved over time. Discussion Groups, chat rooms, instant messaging share most of these rules of conduct with email.

4. Etiquette – The Basics Get to the point Plain text is less complicated Use Sparingly: Abbreviations Smilies - Emoticons

5. Etiquette – The Basics Meaningful “Subject” line Use salutations Answer swiftly Spelling, grammar, punctuation Continued

6. Etiquette – The Basics Avoid long sentences Use active instead of passive –Active: “We will process your application today.” – Passive: “Your application will be processed today.” Keep language gender neutral Continued

7. E-mail Threads Include previous message when replying or answering Number your points if the email is complex – makes replying easier Remove part of the thread as the e-mail grows.

8. E-mail Privacy There isn’t any. E-mail is not secure. Be concerned - CONFIDENTIALITY Avoid sensitive information in e-mail Remember an email can be forwarded to anyone without your knowledge or consent.

9. Flames E-mail Flame An abusive message about another person. Will often personally insult somebody else's work. Are quite a common occurrence on the Internet because there is very little proper policing.

10. Flames Use care when replying in e-mail, forums or discussion groups. Your emotions do not transmit in email – recipients cannot tell you are kidding (smilies/emoticons help) We can all agree to disagree

11. Smilies :-)Smiley Face ;-)Wink :-|Indifference 8-)Eye-glasses :-DSurprise :-0Yell

12. Major Don’ts Typing in UPPER CASE Flaming Sending Spam via e-mail or in chat room Forwarding jokes with 200 e-mail addresses at the top of the page… Large File Attachments Forgetting to re-read the e-mail before sending

13. Other Techniques When mass e-mailing – use the BCC field Use a meaningful subject Don’t forward virus hoaxes or chain letters Don’t Reply To Spam

14. Other Techniques Do Not Overuse High Priority Reply to All Delivery and read receipts

15. Help and Assistance http://office.microsoft.com/en-us/training/default.aspx

16. Questions?