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Published byChad Conley Modified over 9 years ago
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Quality Education for a Healthier Scotland How to contact the SOAR Helpdesk For all SOAR users
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Contacting the helpdesk Before contacting the helpdesk, see if your query can be resolved from the Resources or FAQ sections on the Medical Appraisal Scotland website: www.appraisal.nes.scot.nhs.uk/resources.aspx www.appraisal.nes.scot.nhs.uk/resources.aspx To contact the SOAR helpdesk you can either: ―Send an email to SOAR@nes.scot.nhs.uk; orSOAR@nes.scot.nhs.uk ―Click on the black “Help” box to the right of the screen when logged in to SOAR and fill out the relevant details
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Further Information When contacting the SOAR helpdesk: – Provide your user details including GMC number – Give as much detail about your query as you can If you have a previous helpdesk ticket, but have a new query: – DO NOT reply to the old ticket – Send a new email to SOAR@nes.scot.nhs.ukSOAR@nes.scot.nhs.uk – Replying to an old ticket will re-open the previous query – and anyone who were copied into that ticket before will receive the same message from your new query
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Click on black “ Help ” button to right of screen when on the SOAR site
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Enter your email address Add your name Enter your GMC number Select which category your query comes under from the drop- down menu Briefly describe your query Fill out the details being as specific as you can Click the “ Submit ” button to send your query to the helpdesk
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Further support Medical Appraisal Scotland website: – www.appraisal.nes.scot.nhs.uk www.appraisal.nes.scot.nhs.uk – Resources, FAQ and other useful sections Local Administration teams: – Contact details on Medical Appraisal Scotland SOAR Helpdesk – Black “Help” box on right when logged into SOAR; – or SOAR@nes.scot.nhs.ukSOAR@nes.scot.nhs.uk Due to capacity issues we are unable to offer telephone support – You can request a call back via the Helpdesk – but we need detailed descriptions of the issue(s)
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